Alis Chilarasu
London
Summary
Results-driven professional with expertise in operations management, adaptive leadership, and process optimisation. Skilled in orienting and training teams, implementing sales maximisation strategies, and monitoring performance to achieve cost control and efficiency. Adept at driving organisational success through strategic planning and continuous improvement initiatives.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Floor Manager
Soho House White City
London, England
10.2023 - Current
- Oversaw daily floor operations, ensuring a high level of service quality.
- Coordinated restaurant events, resulting in unique dining experiences for customers.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Facilitated communication between front-of-house and back-of-house teams for improved workflow coherence.
- Developed weekly work schedules, ensuring full coverage during peak hours.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Improved team efficiency with regular training sessions.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
Assistant General Manager
Wagamama
London
12.2021 - 10.2023
- Worked with General Manager to determine effective business strategies, achieving gross profit goal.
- Successfully developed employees to management positions.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Reviewed financial data in Fourth, adjusting operational budgets to consistently maximise profitability.
- Analysed sales and data trends to anticipate customer needs.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Oversaw daily operations of store, including inventory and supply restocking.
- Managed accounting duties such as revenue reporting and forecasting, enabling smooth financial operations.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Reconciled and reported discrepancies found in records.
Front of House Manager
Wagamama
London
10.2018 - 12.2021
- Maintained slick front-of house processes in high-volume establishment through exceptional organisation and staff management.
- Marketed the restaurant through different activities to grow reputation and popularity.
- Communicated with boh staff regarding guest requirements, wait times and menu availability to maintain smooth operations.
- Solved customer queries and problems effectively and efficiently, maintaining excellent satisfaction ratings.
Front of House Team Member
Wagamama
London
08.2016 - 10.2018
- Maintained attractive, clean and orderly spaces, creating welcoming atmosphere for customers.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Education
Higher National Diploma - Business Management
City & Guilds of London Institute
London 09.2019 - 10.2021
Higher National Diploma - Mathematics and IT
C.A. Rosetti College
Bucharest 09.2007 - 08.2011
Skills
- Operations management
- Adaptive leadership
- Orienting and training
- Sales monitoring
- Sales maximisation strategies
- Process optimisation
- Cost control strategies
Languages
English
Fluent
Romanian
Native
Timeline
Floor Manager
Soho House White City
10.2023 - Current
Assistant General Manager
Wagamama
12.2021 - 10.2023
Higher National Diploma - Business Management
City & Guilds of London Institute
09.2019 - 10.2021
Front of House Manager
Wagamama
10.2018 - 12.2021
Front of House Team Member
Wagamama
08.2016 - 10.2018
Higher National Diploma - Mathematics and IT
C.A. Rosetti College
09.2007 - 08.2011