ALI RIZA ONDES
London
Summary
With a strong academic background in International Business and hands-on experience in hospitality, I bring proven expertise in providing exceptional guest service in both fine dining and luxury hotel environments. Skilled in customer care, teamwork, and problem-solving, I excel in creating memorable guest experiences while maintaining high standards of professionalism. My combination of hospitality service and international business knowledge allows me to adapt quickly, communicate effectively, and contribute positively to any team.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Restaurant Waiter
Chiswell Street Dining Rooms
London
2024.11 - 2025.06
- Delivered high-quality customer service in a fast-paced fine dining environment.
- Assisted guests with menu selection, provided recommendations, and ensured dietary needs were met.
- Maintained an organized and clean service area, adhering to hygiene and safety standards.
- Supported colleagues during peak hours to ensure seamless service and guest satisfaction.
- Handled payments accurately and processed transactions efficiently.
- Resolved guest issues with professionalism, maintaining a positive dining experience.
- Built strong relationships with regular customers, contributing to guest loyalty.
Restaurant Waiter
Hilton
Kensington
2023.04 - 2024.11
- Maintained clean, organised work areas to promote team efficiency and safety.
- Completed jobs quickly and accurately, contributing to overall team success.
- Acquired required tasks swiftly to maximise performance levels.
- Demonstrated professionalism, adaptability, and strong interpersonal skills to foster a positive work environment.
- Established cooperative relationships with coworkers and managers.
- Operated various stations to ensure optimal coverage and meet production goals.
- Trained new team members on company procedures and safety protocols.
- Resolved customer complaints in a polite and professional manner.
Operations coordinator
Cunda shipping
Istanbul
2021.02 - 2021.06
- Handled multiple responsibilities with great attention to detail, contributing to the overall success of the international trade team.
- Coordinated closely with legal team to ensure compliance with all relevant national and international laws during negotiations.
- Fostered positive working relationships with governmental agencies responsible for regulating international commerce.
- Identified new business opportunities by engaging with potential clients at networking events and through targeted outreach efforts.
- Enhanced global trade relations by researching and analyzing international market trends and opportunities.
Education
Bachelor of Business Administration - International Trade And Finance
Beykent University
Istanbul 2015.09 - 2021.01
MBA - International Business
University of Greenwich
2024.09 - 2024.11
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Organization and Time Management
- Excellent Communication
- Microsoft Office
- Multitasking
- Supervision and Leadership
- Computer Skills
Timeline
Restaurant Waiter
Chiswell Street Dining Rooms
2024.11 - 2025.06
MBA - International Business
University of Greenwich
2024.09 - 2024.11
Restaurant Waiter
Hilton
2023.04 - 2024.11
Operations coordinator
Cunda shipping
2021.02 - 2021.06
Bachelor of Business Administration - International Trade And Finance
Beykent University
2015.09 - 2021.01