MANNA HUSSAN
London,London
Summary
Confident in leading teams and solving problems to ensure smooth operations, bringing strong leadership skills and ability to manage resources effectively. Skilled in communication and conflict resolution, ensuring positive work environment and seamless shift transitions. Aim to drive productivity and enhance team performance in shift manager role.
Dedicated professional with proactive approach and strong leadership qualities. Proficient in team management and problem-solving, combined with excellent communication and organizational skills. Ready to drive operational success and enhance team performance.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Shift manager
McDonald's
London, England
07.2022 - 08.2024
- Resolved customer complaints promptly to maintain high service standards.
- Streamlined operations by implementing efficient work procedures.
- Ensured health and safety measures in line with company regulations.
- Trained staff on product knowledge, resulted in better customer interactions..
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Managed inventory control, reduced wastage.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Coordinated with team members for seamless shift transitions.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Improved workplace safety to reduce accidents and near-misses.
Hospitality worker
lincoln plaza hotel
London, England
04.2019 - 10.2020
- Assisted guests to enhance their comfort and experience.
- Processed payments accurately, avoiding discrepancies.
- Coordinated housekeeping services for optimal room availability.
- Trained new staff members for seamless integration into the team.
- Improved team efficiency with effective delegation of tasks.
- Ensured cleanliness of premises for a welcoming environment.
- Communicated effectively with kitchen staff, ensuring timely delivery of orders.
- Promoted hotel services to increase guest awareness.
- Checked guests in and out smoothly, maintaining professionalism at all times.
- Provided customer service with a friendly attitude.
- Created warm, friendly atmosphere through positive guest interactions.
Education
GCSEs - motor vehicle diploma level2
tower hamlet collage
London 09.2008 - 07.2013
E3 and Level 1 - English E3 and IT Level1
tower helmet collage
London 09.2008 - 07.2013
Skills
- Leadership excellence
- Order processing
- Equipment operation
- Performance monitoring
- Quality control procedures
- Empathetic communication
- Profit and loss understanding
- Employee development
- Time efficiency
- Health and Safety Compliance
- Customer Service
- Communication skills
- Team Leadership
- Public speaking
- Product knowledge
- Inventory control
Languages
English
Upper intermediate
bangali
Native
Hindi
Native
Urdu
Native
Timeline
Shift manager
McDonald's
07.2022 - 08.2024
Hospitality worker
lincoln plaza hotel
04.2019 - 10.2020
GCSEs - motor vehicle diploma level2
tower hamlet collage
09.2008 - 07.2013
E3 and Level 1 - English E3 and IT Level1
tower helmet collage
09.2008 - 07.2013
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