Alireza Farhani

Key Responsibilities:

• Operational Management:
• Oversee daily operations to ensure a smooth and seamless dining experience for customers.
• Collaborate with the owner to develop strategic plans for business growth and operational efficiency.
• Inventory Control:
• Manage ordering and inventory for wines, spirits, and bar items, ensuring quality and cost-effectiveness.
• Monitor stock levels and implement measures to reduce waste and optimize resource utilization.
• Staff Management:
• Schedule and manage staff shifts, ensuring adequate coverage for all shifts and roles.
• Lead training sessions to keep staff informed and knowledgeable about menu changes, new procedures, and service standards.
• Menu Development:
• Collaborate with the owner to write and design food and drink menus, incorporating customer feedback and market trends.
• Consult on beverage selections, including signature cocktails, wine pairings, and seasonal specials.
• Customer Experience:
• Handle bookings and reservations, ensuring efficient table management and exceptional guest experiences.
• Address customer inquiries and resolve complaints with professionalism and efficiency.
• Financial Oversight:
• Assist in budgeting and forecasting to achieve financial targets and operational goals.
• Implement promotional strategies to drive revenue and attract new customers.

• Enthusiastic and skilled creating memorable guest experiences. Seeking a position where I can leverage my expertise mixology expertise, exceptional customer service, and strong multitasking abilities.
• Successfully prepared and served a variety of cocktails, beers, and non-alcoholic beverages in a high-volume setting.
• Demonstrated excellent customer service by engaging with patrons, addressing inquiries, and ensuring an enjoyable atmosphere.
• Maintained cleanliness and organization of the bar area, adhering to health and safety regulations.
• Managed cash transactions, processed payments accurately, and handled end-of-shift accounting.
• Managing various customer queries, complaints and positive feedback.
• Adhering to pre-determined bar cleanliness standards.
• Familiarising myself with the stock and using my initiative to provide support to customers and suppliers.
• Enhanced customer service to the large numbers of footfall we saw on a daily basis.
• Maintaining health and safety standards.
• Ensuring promotional material was set up in line with handouts and upper sales.
• Skills :
• Mixology and cocktail preparation.
• Customer service excellence.
• Cash handling and POS systems.
• Inventory management.
• Multitasking in a fast-paced environment.
• Knowledge of beverage trends and cocktail knowledge.
• Team collaboration.
• Responsible alcohol service.

management requests :

• Tracking, and managing a large number of enquiries over the telephone.
• Administrative tasks.
• Demonstrating Strong communication skills.
• Working effectively within a team.

Customer Service:

• Greeted guests warmly and provided personalized recommendations.
• Managed orders efficiently, ensuring timely delivery and guest satisfaction.
• Bartending:
• Prepared a variety of beverages, mastering classic cocktails and creating new recipes.
• Maintained a clean, organized bar area and managed inventory effectively.
• Team Collaboration:
• Worked closely with colleagues to ensure smooth operations and a cohesive team environment.
• Participated in team meetings to improve service and menu offerings.

Skills Developed:

• Hospitality Fundamentals:
• Acquired skills in guest interaction, service etiquette, and restaurant operations.
• Bar Skills:
• Learned drink preparation, inventory management, and bar maintenance.
• Communication & Problem-Solving:
• Enhanced communication abilities and problem-solving skills by interacting with customers and resolving issues.

Achievements:

• Increased beverage sales through creative cocktails and effective upselling.
• Recognized for excellent teamwork and delivering high-quality customer service.