ALI RAZA
Rainham,United Kingdom
Summary
Experienced in providing comprehensive field support with focus on client satisfaction and operational efficiency. Capable of resolving technical issues swiftly and enhancing team productivity through strong communication and problem-solving skills. Committed to delivering high-quality service and fostering positive relationships with clients and colleagues.
Overview
5
5
years of professional experience
4
4
Certification
Work History
Field Support Analyst
GES
ExCel London
03.2023 - 03.2025
- Installed and configured new desktops to meet business requirements.
- Identified and rectified software faults, enhancing system reliability.
- Troubleshot and repaired hardware problems for improved system performance.
- Installed malware to protect software from virus.
- Connected to computer of client using remote link to install programmes.
- Documented technical issues and solutions to maintain accurate logs.
Service Desk Support Technician
Bytes Software Services
Leatherhead
08.2022 - 02.2023
- Provided prompt and dependable user support, effectively managing requests from initiation to resolution.
- Configured and deployed laptops and desktops utilising Microsoft SCCM.
- Installed applications and collaborated with external vendors to swiftly address and resolve issues.
- Maintained clear, professional communication with customers, ensuring they felt fully supported throughout the process.
Network Support Engineer L2
GLC Building Technologies Ltd
London
01.2021 - 04.2022
- Reviewed existing procedures, implemented changes wherever necessary to streamline operations.
- Provided efficient customer service to address client queries and issues, enhancing satisfaction levels.
- Experienced in maintaining hardware components, ensured smooth functioning of the networking system at all times.
- Developed effective strategies to mitigate potential risks associated with complex networking tasks.
Desk Support Technician
Morgan Brooks IT Services Limited
London
05.2020 - 12.2021
- Delivered 1st and 2nd line support, efficiently resolving LAN and network device issues.
- Managed and maintained client networks, implementing essential infrastructure updates.
- Participated in network upgrade projects, including routers, switches, and firewalls.
- Performed pre-installation tasks, such as testing Cisco equipment and upgrading IOS.
Education
B-Tech - Engineering
College of Haringey North East London
LondonSkills
- Cisco Networking
- Microsoft SCCM
- Active Directory
- DNS & DHCP
- VLAN
- Microsoft Intune
- Microsoft Azure
- Microsoft Office
- Product servicing and repair
- Hardware installation
Certification
- ITIL Foundation Certificate in IT Service Management, PeopleCert.
- CCNA (Cisco Certified Network Associate), Cisco.
- Managing Modern Desktops (MD101), Microsoft.
- Microsoft Modern Desktop Administrator (MD-100), Microsoft.
Languages
English
Fluent
Urdu
Fluent
Timeline
Field Support Analyst
GES
03.2023 - 03.2025
Service Desk Support Technician
Bytes Software Services
08.2022 - 02.2023
Network Support Engineer L2
GLC Building Technologies Ltd
01.2021 - 04.2022
Desk Support Technician
Morgan Brooks IT Services Limited
05.2020 - 12.2021
B-Tech - Engineering
College of Haringey North East London
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