Alina Zubova

Some of my key duties and responsibilities are; Enhancing customer satisfaction by promptly addressing queries and concerns, as well as assisting customers in product selection, resulting in increased sales. I provide translation services for enhanced cross-cultural communication, and demonstrate cultural awareness for efficient translation, understanding, and accuracy. Translating simultaneously using interpretation, translation equipment, and software. Resolve customer complaints, whilst ensuring customer satisfaction. Sales performance, with thorough knowledge of product range. I manage a high volume of inbound calls for efficient customer service and use Microsoft Office Suite applications to prepare reports, manage correspondence, and maintain organised records.

• Supervised teams to deliver impeccable food and customer service.
• Maintained quality of service, addressing underperformance issues by sharing best practices.
• Remained compliant with health and hygiene requirements.
• Oversaw completion of pre and post-service checklists and cleaning schedules for food services.
• Maintained uniform standards to highest quality.
• Provided customers with personalised and seamless dining experience.
• Identified and maximised upselling opportunities to increase sales and profits.
• Supervised service of all food and beverages within hotel in absence of food and beverage manager.

• Delegated tasks, monitored compliance and implemented performance improvement plans.
• Monitored team performance, delegated tasks and applied strategies to improve quality.
• Coordinated document movements, checked accuracy and maintained compliance with standard requirements.
• Responded to, researched and resolved issues from internal staff, external departments and customers.
• Managed the quality and accuracy of documents, and coordinated movements between different personnel and departments.
• Kept office operations running smoothly by providing effective leadership and administrative skills.

• Reviewed briefs and other legal documents to gather and analyse case data.
• Negotiated contract terms and legal arrangements to support client needs.
• Conducted legal research to support case preparation and legal due diligence.
• Drafted legal correspondence and documentation, maintaining seamless processing of administrative paperwork.
• Coordinated client consultations to explain complexities of legal processes and to translate legal jargon.
• Assisted clients with legal documentation, obtaining proper informed consent and signatures on legally binding agreements.
• Liaised between clients and court officials to facilitate movement through legal processes.
• Maintained updated knowledge of local and industry-related legislation, regulations and legal requirements to bring informed expertise to projects.