ALINA STOIAN
Ilford,Essex
Summary
Energetic student engagement employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions, creating and managing projects. Positive and upbeat with strong relationship-building abilities. Professional manager focused to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
13
13
years of professional experience
Work history
STUDENT ENGAGEMENT & ALUMNI MANAGER
NELSON COLLEGE LONDON
GANTS HILL, Essex
2022.01 - Current
- Provide guidance and support to students regarding academic and extracurricular opportunities. Increasing overall attendance by 25%.
- Address student concerns and feedback, ensuring their voices are heard in decision-making processes. Build student voice and student council.
- Facilitate workshops and training sessions for students and staff to promote skills in leadership, teamwork, and community building.
- Utilize social media and other platforms to foster vibrant student community. Increasing student interaction on platforms by 50%.
- Design, implement, and evaluate programs and initiatives that enhance student engagement, retention, and success. Punctuality voucher, merit & distinction award. Student representatives discount for student engagement trips.
- Monitored attendance progress and written reports creating incentive programs to encourage student progress. Implemented 100% Attendance award which increase by 100%.
LETTINGS NEGOTIATOR
PAYNE & CO
Ilford, Essex
2020.10 - 2021.12
- Showed residential properties and explained features, value and benefits of available homes. Managed over 100 calls per day
- Rigorously vetted prospective tenants by collecting references and performing credit checks.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximize exposure. Increasing rental percentage by 10%.
SPECIAL CONSTABLE
LONDON METROPOLITAN POLICE
Ilford, Essex
2018.02 - 2020.04
- Performed high-visibility foot and vehicle patrols across city centre to detect criminals.
- Updated local intelligence systems with incident reports after patrol trends to support cohesive law enforcement.
- Preserved evidence and crimes scenes to enable clear reporting and follow-up investigation.
- Maintained calm and professional approach to appropriately handle difficult situations.
- Served warrants for arrests, searches or other purposes.
- Arrested and transported suspects to police stations or holding cells.
SHOP FLOOR MANAGER
GUESS UK
WESTFIELD STRATFORD
2015.08 - 2017.08
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Resolved all customer complaints in professional manner whilst prioritizing customer satisfaction.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Interviewed job candidates and made staffing decisions.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to area manager regarding all shop and staff issues.
- Increased sales by 70%, awarded best Europe sellers.
SUPERVISOR
JD SPORTS AND FASHION PLC
REGENT STREET
2014.11 - 2015.08
- Admin ( tills and office files)
- Exchanges & Refunds
- Team Brief / allocation of tasks
- Inserting floats / cash lift procedures
- Openings and Closings
- Banking
- Training new members of staff
- Loss Control Procedures (decreased by 7%).
SUPERVISOR
THINK-APARTMENTS
LONDON BRIDGE
2013.02 - 2014.11
- Recruited and trained new members of guest service team.
- Reviewed account information and charges with guests during check-out.
- Resolved service-related problems in timely manner.
- Verified that personal and payment information on guest accounts was accurate and complete.
RECEPTIONIST/ ADMIN
CHRISTCHURCH PRIMARY SCHOOL
ILFORD
2013.03 - 2014.02
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Education
Higher National Diploma - Hospitality & Management
NELSON COLLEGE
Gants Hill08.2020
SAGE LEVEL 2 + BOOK-KEEPING LEVEL 2 - Economics
REDBRIDGE INSTITUTE OF ADULT EDUCATION
06.2015
Skills
- Strong organizational and project management abilities
- Creative thinking and problem-solving capabilities
- Commitment to diversity, equity, and inclusion
- Fluent in four languages: English, Romanian, Italian and Spanish
Accomplishments
- Dedicated Police Officer skilled at dealing with the general public and handling high-stress situations and emotionally disturbed persons, including domestic violence and child abuse victims.
Timeline
STUDENT ENGAGEMENT & ALUMNI MANAGER
NELSON COLLEGE LONDON
2022.01 - Current
LETTINGS NEGOTIATOR
PAYNE & CO
2020.10 - 2021.12
SPECIAL CONSTABLE
LONDON METROPOLITAN POLICE
2018.02 - 2020.04
SHOP FLOOR MANAGER
GUESS UK
2015.08 - 2017.08
SUPERVISOR
JD SPORTS AND FASHION PLC
2014.11 - 2015.08
RECEPTIONIST/ ADMIN
CHRISTCHURCH PRIMARY SCHOOL
2013.03 - 2014.02
SUPERVISOR
THINK-APARTMENTS
2013.02 - 2014.11
Higher National Diploma - Hospitality & Management
NELSON COLLEGE
SAGE LEVEL 2 + BOOK-KEEPING LEVEL 2 - Economics
REDBRIDGE INSTITUTE OF ADULT EDUCATION