Alina Romasenko
Wembley,United Kingdom
Summary
Driven Event Manager with keen sense of organisation and creativity. Skilled in project coordination and client relations, with knack for problem-solving and team leadership. Committed to delivering memorable and impactful events that exceed expectations.
Overview
8
8
years of professional experience
Work history
Reception and Event manager
CORE by Clare Smyth
London
06.2021 - 09.2025
- Supervise reception staff and ensure that all tasks are handled appropriately. Devise reception staff Rota always taking staff needs into consideration and making alternations where necessary.
- Liaise with other management staff in order to improve customer service and team efficiency.
- Deal with staff queries and provide support where required.
- Handle customer incidents in a professional manner and ensure that resolution is satisfactory for the customer.
- Professionally organise and execute all allocated events, ensuring the highest standards of excellence collaborating with customers and having their objectives in mind, whilst meeting deadlines.
- Scheduled meeting agendas leading to productive discussions.
Head of front desk reception
OPSO Restaurant
Marylebone, London
10.2019 - 06.2021
- Utilization of Open table software in order to manage restaurant bookings and private events.
- Answering phone calls & making reservations.
- Greeting guests and guiding them to their tables.
- Informing guests about any restaurant events.
- Training new front door staff, explaining, and demonstrating the booking system.
- Informing waiters about any special occasions or Allergies upon arrival.
Receptionist
Out of The Blue Capsis Elite Resort
04.2019 - 09.2019
- Answering and screening incoming calls. Handle e-mails.
- Handle customer queries and direct them to appropriate personnel.
- Assist with check-in and check-out
- Coordinate meetings and appointments.
- Assist with organization of events.
- Prepare, distribute, and organize forms and documents.
CUSTOMER SERVICE REPRESENTATIVE
TEZ TOUR
06.2017 - 10.2018
- 24/7 Guest service.
- Support and Assist Guests during their vacation.
- Resolve customer issues and problems such as Accommodation, Transportation, Excursions or Insurance.
Education
High School Degree -
N7
Fashion Model - undefined
Cristi Academy
Skills
- Strong Interpersonal & Communication skills
- Knowledge of Office suite and various booking systems (OpenTable, SevenRooms)
- Team Management and professional attitude
- Works well under pressure
- Keen eye for detail
- Excellent Customer Service
- Knowledge of crm systems
- Multitasking and quick thinker with excellent critical thinkingQuick thinker with excellent critical thinking
LANGUAGES
Greek (Mother Language)
Ukrainian (Mother Language)
Russian (Mother Language)
English (Very good command)
Custom
References Available Upon Request.
Timeline
Reception and Event manager
CORE by Clare Smyth
06.2021 - 09.2025
Head of front desk reception
OPSO Restaurant
10.2019 - 06.2021
Receptionist
Out of The Blue Capsis Elite Resort
04.2019 - 09.2019
CUSTOMER SERVICE REPRESENTATIVE
TEZ TOUR
06.2017 - 10.2018
Fashion Model - undefined
Cristi Academy
High School Degree -
N7