ALINA PETCU
Darlington
Summary
Accomplished professional with a robust skill set in verbal and written communication, problem-solving, and attention to detail. Demonstrates exceptional adaptability and teamwork, with proven expertise in call handling, Microsoft Office skills, decision-making, and cash handling. Strong background in customer relations, data entry, complaint resolution, and active listening. Dedicated to leveraging these competencies to drive customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
Work history
CASHIER AND FOOD PACKER
KFC
DARLINGTON
08.2019 - Current
- Took orders at counter and drive-through with clear communication and professionalism.
- Trained and mentored new team members in correct processes.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Delivered outstanding customer care with proactive sales and listening skills.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Worked fast and accurately to meet customer needs and service goals.
CUSTOMER SERVICE ADVISOR
EE
DARLINGTON
09.2021 - 03.2023
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Expressed care, patience, and empathy when handling customer interactions.
- Handled customer complaints by providing appropriate solutions, and escalated them further when required, resulting in positive customer outcomes.
- Transferred customer calls to the respective department to address specific issues.
- Advised new products and accessories to customers, capturing significant increases in add-on sales.
- Recorded customer communications to maintain proper documentation.
- Obtained feedback from customers to improve service experience.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Maintained up-to-date product and service knowledge by attending regular training opportunities.
Education
Level 2 Customer Service Practitioner - Apprenticeship
EE
Darlington 09.2021 - 10.2022
BTEC level 1 Diploma in Business Administration - undefined
Darlington College
01.2017 - 01.2020
BTEC level 2 Award in Enterprise Skills - undefined
Darlington College
01.2017 - 01.2020
NCFE level 2 Diploma in Skills for Business - undefined
Darlington College
01.2017 - 01.2020
GCSE English (4) and Math (5) - undefined
Darlington College
01.2017 - 01.2020
Skills
- Verbal and written communication
- Problem-solving
- Attention to detail
- Adaptability
- Teamwork and interpersonal skills
- Call handling
- Microsoft Office skills
- Decision-making
- Cash handling
- Customer relations
- Data Entry
- Complaint resolution
- Active listening
Timeline
Level 2 Customer Service Practitioner - Apprenticeship
EE
09.2021 - 10.2022
CUSTOMER SERVICE ADVISOR
EE
09.2021 - 03.2023
CASHIER AND FOOD PACKER
KFC
08.2019 - Current
BTEC level 1 Diploma in Business Administration - undefined
Darlington College
01.2017 - 01.2020
BTEC level 2 Award in Enterprise Skills - undefined
Darlington College
01.2017 - 01.2020
NCFE level 2 Diploma in Skills for Business - undefined
Darlington College
01.2017 - 01.2020
GCSE English (4) and Math (5) - undefined
Darlington College
01.2017 - 01.2020
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