Alina Lytvynenko
Helensburgh,Argyll and Bute
Summary
Service-driven professional with a background in international hospitality and logistics. Proven ability to handle guest requests and resolve conflicts effectively during my time as a Night Porter and Housekeeper in the UK. My experience at Amazon (Poland) and in children's entertainment has built a strong foundation in teamwork, high attention to detail, and multitasking in fast-paced environments. I am now seeking to apply my B1 English and problem-solving skills to a remote Customer Support role, dedicated to providing a high-quality experience for every customer
Overview
8
8
years of professional experience
Work history
Housekeeper / Night Porter
Riva Hotel
Helensburgh, Argyll and Bute
2024.04 - Current
- Assisted guests with requests and questions in a polite and professional manner
- Ensured a comfortable and safe environment for guests
- Responded quickly to issues and resolved problems efficiently
- Communicated with team members to maintain high service standards
- Handled late-night guest needs and unexpected situations (Night Porter duties)
Warehouse Associate
Amazon
Szczecin/Poland
2020.03 - 2021.12
- Worked in a fast-paced environment with attention to detail
- Processed and packed customer orders accurately
- Followed company procedures and quality standards
- Collaborated with team to meet daily targets
Children’s Activity Assistant / Entertainer
FlyKids
Severodonetsk/Ukraine
2018.04 - 2019.06
- Interacted with children and parents in a friendly and supportive manner
- Ensured safety and monitored activities in the play area
- Assisted customers and answered questions
- Handled stressful situations calmly and responsibly
- Created a positive experience for visitors
Skills
Highlight Relevant Skills
- Strong customer communication skills (chat & email)
- English: Intermediate (B1) confident in chat and email communication
- Problem-solving and conflict resolution
- Ability to stay calm in stressful situations
- Customer-focused mindset
- Attention to detail
- Fast learner and adaptable
- Teamwork and collaboration
- Time management and multitasking
- Basic computer skills (Google Docs, email, chat tools)
Languages
English
Intermediate (B1)
Ukrainian
Native
Russian
Native
Timeline
Housekeeper / Night Porter
Riva Hotel
2024.04 - Current
Warehouse Associate
Amazon
2020.03 - 2021.12
Children’s Activity Assistant / Entertainer
FlyKids
2018.04 - 2019.06