Alina Iliescu
Daventry,Northamptonshire
Summary
- Developed strong communication and problem-solving skills in high-paced, customer-focused environment. Skilled in handling diverse situations and ensuring client satisfaction. Seeking to transition into new field, leveraging these transferable skills to drive success.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior Flight Attendant
ISCA ''Air Moldova''
Chisinau, Republic of Moldova
04.2014 - 12.2020
- Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
- Managed time efficiently in order to complete all tasks within deadlines.
- Improved team efficiency by mentoring junior flight attendants, sharing best practices, and fostering a collaborative work environment.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with pilots and cabin crew members, ensuring effective communication and seamless operation of all flights.
- Assisted passengers in boarding and deplaning aircraft.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Excellent communication skills, both verbal and written.
Secretary of Chief Cabin Crew Manager
ISCA ''Air Moldova"
Chisinau, Republic of Moldova
11.2016 - 04.2017
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Responded to emails and other correspondence to facilitate communication.
- Answered multi-line phone system and enthusiastically greeted callers.
Flight attendant
Air Moldova
Chisinau, Republic of Moldova
05.2011 - 04.2014
- Coordinated effectively with other cabin crew members for seamless service execution during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Assisted passengers with special needs, promoting inclusivity and compassion in service delivery.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Education
Philology English and French
The National Pedagogical College ''Andrei Saguna''
Sibiu,Romania 09.2005 - 07.2009
Skills
- Multilingual communication
- Special needs accommodation
- Public interaction
- Team management experience
- Guest Services
- Professional Appearance
- Cultural Awareness
- Passenger guidance
- Passenger support
- Time Management
- Multitasking Abilities
Organizational Skills
Active Listening
Adaptability and Flexibility
Affiliations
- Reading
- Hiking
Languages
English
Upper intermediate
Romanian
Proficient (C2)
Russian
Upper intermediate
Timeline
Secretary of Chief Cabin Crew Manager
ISCA ''Air Moldova"
11.2016 - 04.2017
Senior Flight Attendant
ISCA ''Air Moldova''
04.2014 - 12.2020
Flight attendant
Air Moldova
05.2011 - 04.2014
Philology English and French
The National Pedagogical College ''Andrei Saguna''
09.2005 - 07.2009
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