Alina-Elena Gumeni
Ely, Cambridgheshire
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispute Support Officer
The Housing Ombudsman Service
09.2022 - 03.2024
- Facilitated administrative support for housing complaints resolution processes.
- Addressed enquiries concerning housing regulations and the Ombudsman services.
- Facilitated maintenance of accurate records for case files and correspondence.
Project Support Officer
Penny Appeal UK
09.2021 - 09.2022
- Facilitated high-level assistance for partners on various projects.
- Streamlined communication with team members to promote effective workflow and successful task completion.
- Maintained precise records of interactions with partners and beneficiaries regarding implementation requests, as well as conducting comprehensive research concerning each action plan before the implementation stage.
- Facilitated outreach initiatives to raise awareness of available resources, as well as drafting all necessary documentation concerning all aspects of our projects.
- Coordinated weekly team meetings focused on discussing innovative strategies for optimizing project implementation.
Case Handler - Paralegal
Harcus Parker LTD
London
09.2020 - 09.2021
- Reviewed all legal documents to ensure accuracy and adherence to regulatory standards, as well as uploading them into the case management system.
- Managed Payment Protection Insurance (PPI) case documentation in preparation for legal proceedings and client communication.
- Generating merit reports on several PPI claims.
- Facilitated communication between clients and legal representatives, ensuring all parties remain informed about the stages of each legal process.
- Conducted legal research in relation to the relevant cases and drafted all necessary documents relevant to each stage of the legal process
Paralegal
Cheval Legal UK Ltd
London
07.2020 - 09.2020
- Drafted all the relevant legal documentation, including the Letter Before Action and Data Subject Access Requests, as well as generating comprehensive bundles of documents for court proceedings (N225/N227 Forms, Claim Forms, Particulars of Claim)
- Maintained consistent interaction with clients to guarantee clarity and support during legal proceedings, promoting informed decision-making while obtaining critical approvals for documentation, such as authority forms and court proceedings documents.
- Performing risk evaluations for the selection of relevant insurance products for each claim
- Managing funding requests on each claim (issue fees, hearing fees, etc.)
Paralegal
Muldoon Britton Solicitors
London
11.2019 - 03.2020
- Managed a high number of Payment Protection Insurance claims documentation (Letter Before Action, Data Subject Access Requests, N225/N227 Forms, Particulars of Claim etc.) as well as conducted legal research concerning all aspects of our legal basis relevant to each case proposed.
- Prepared case settlement documents after assessment of terms, as well as highlighted any changes in the internal database (ProClaim Software)
- Conducted effective monitoring and scrutiny of files to ensure adherence to timescales.
- Facilitated communication among involved parties (emails, post, and telephone communication).
- Engaged in negotiations with the parties involved, and settled cases via the Mediation Service.
Paralegal
Creative Car Park Ltd.
London
05.2018 - 09.2019
- Conducted legal research and document drafting (compiling evidence and exhibits as well as legal court proceedings documentation) to support case preparation relating to Parking on Private Land Appeals and Protection of Freedoms Act from 2012.
- Attended Court Hearings as the appointed Legal Representative for the Company.
- Conducted mediation sessions (Civil Court Mediation Service).
- Prepared Subject Access Requests, Directions Questionnaires, Standard Disclosure of Documents.
- Drafted and prepared POPLA documentation for incoming client appeals while corresponding with all involved parties.
- Prepared internal reports and presentations regarding legal department performance (Excel, Word, PowerPoint).
Legal Assistant
Creative Car Park Ltd.
London
10.2017 - 05.2018
- Provided administrative support to the legal team manager, and optimized office effectiveness.
- Handled and redirected incoming telephone, post, and email communications.
- Monitored deadlines and managed team schedules.
Education
Master of Laws - International Law
Middlesex University of London
London12.2018
LLB - Law
Alexandru Ioan Cuza University of Iasi
Iasi, Romania06.2017
PGDL - Conversion - Due To Start Jan 2026 - Law
University of Law
LondonSkills
- Attention to detail
- Time management
- Problem solving
- Legal research
- Case management
- Document drafting (Microsoft Office Suite ninja)
- GDPR
- Process optimization
- Regulatory compliance
- Client communication
Certification
- Business and Customer Awareness
- UK Department for Education - Skills for Work - Level 1
- Lawyers Ink Certificate in Cyber Security for Employees Module
- Lawyers Ink Training Certificate on Equal Opportunities for Employees
- Lawyers Ink GDPR Training for Employees
- St John Ambulance - First Aid at Work Certificate
Timeline
Dispute Support Officer
The Housing Ombudsman Service
09.2022 - 03.2024
Project Support Officer
Penny Appeal UK
09.2021 - 09.2022
Case Handler - Paralegal
Harcus Parker LTD
09.2020 - 09.2021
Paralegal
Cheval Legal UK Ltd
07.2020 - 09.2020
Paralegal
Muldoon Britton Solicitors
11.2019 - 03.2020
Paralegal
Creative Car Park Ltd.
05.2018 - 09.2019
Legal Assistant
Creative Car Park Ltd.
10.2017 - 05.2018
Master of Laws - International Law
Middlesex University of London
LLB - Law
Alexandru Ioan Cuza University of Iasi
PGDL - Conversion - Due To Start Jan 2026 - Law
University of Law
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