Alin-Florin Iordache
Mansfield,Nottinghamshire
Summary
Accomplished professional with extensive expertise in CRM software, including Salesforce and HubSpot, and proficiency in the Microsoft Office Suite. Demonstrates strong leadership and team development skills, coupled with a proven track record in negotiation and sales strategies. Adept at business process improvement, sales and business development, customer relationship management, stock and inventory control, retail operations management, process improvement and cost reduction. Committed to health and safety compliance, performance analysis and reporting, client engagement, team leadership and motivation.
Overview
13
13
years of professional experience
Work History
Process Guide
Amazon EMA2 Fulfilment Centre
Mansfield
08.2024 - 03.2025
- Led the improvement of warehouse processes, optimizing workflows to increase efficiency and reduce processing times by 15%, resulting in faster order fulfilment and improved customer satisfaction
- Ensured smooth implementation of new systems and processes by providing training to over 40 team members, enhancing team performance and reducing error rates by 10%
- Monitored key performance indicators (KPIs) to identify areas for improvement, implementing corrective actions that boosted productivity by 12%
- Ensured compliance with company standards and health & safety regulations, maintaining a 100% safety compliance rate and reducing workplace incidents
- Increased overall operational efficiency by 15%, resulting in a 20% improvement in order fulfilment speed
- Successfully trained and upskilled 40+ team members, improving process adherence and reducing operational errors by 10%
- Contributed to a 12% boost in productivity by identifying and implementing process improvements based on performance data
General Operative | Loading Supervisor | Loading Duty Manager (Loading Operations)
Frasers Group
Mansfield
10.2022 - 03.2024
- Led a team of 48 in efficient stock management, increasing product availability by 10%, which directly boosted customer satisfaction and sales
- Optimised warehouse processes, reducing processing times by 25%, ensuring faster order fulfilment and quicker product delivery, which improved sales performance
- Increased stock accuracy by 15%, reducing product shortages and ensuring 100% stock availability, which contributed directly to an increase in sales and customer loyalty
- Trained team members, improving team performance by 20% and achieving 25% faster fulfilment times, ensuring customers received products more quickly
- Boosted warehouse productivity by 25% and increased operational output by 10% year-over-year, ensuring 100% on-time deliveries and maintaining high customer satisfaction levels
- Reduced product shortages by 15%, ensuring more consistent sales, and improved stock accuracy, contributing to a more profitable operation
- Developed strong team relationships, resulting in a 30% decrease in turnover and a more motivated workforce that exceeded daily targets consistently
Replenishment Manager | Duty Manager
B&M Retail
Scunthorpe
12.2021 - 09.2022
- Managed stock replenishment, ensuring 98% product availability, which directly led to a 10% increase in sales within the first quarter
- Led a team of 20, improving stock accuracy by 20%, ensuring the right products were on the shelves to meet customer demand
- Trained staff to improve stock management processes, reducing stock discrepancies by 20% and improving overall sales performance
- Increased sales by 10% in the first quarter, driven by improved stock availability and optimized replenishment processes
- Reduced stock discrepancies by 20%, ensuring products were consistently available to customers, maximising sales opportunities
- Achieved a 95% on-time stock replenishment rate, ensuring products were available for customers, contributing to overall sales growth
Fulfilment Associate
Amazon EMA2 Fulfilment Centre
Mansfield
11.2020 - 08.2021
- Processed over 150 orders per day, maintaining a 99.8% accuracy rate, ensuring products were delivered correctly and on time, improving customer satisfaction
- Contributed to a 10% reduction in order fulfilment times by implementing more efficient tracking and stocking techniques, leading to faster deliveries and increased customer satisfaction
- Surpassed daily order fulfilment targets by 20%, improving warehouse efficiency and delivery timelines
- Proposed and implemented ideas that reduced processing time by 10%, improving delivery performance and customer satisfaction
Operations Manager
Tech Solutions Ltd.
London
06.2019 - 10.2020
- Led and managed a diverse team of 25 staff members, focusing on improving operational efficiency and customer satisfaction
- Optimized business processes through data-driven insights and process improvements, resulting in a 15% increase in overall operational performance
- Developed and implemented strategies to reduce operational costs by 10%, while maintaining high levels of service delivery and client satisfaction
- Streamlined supply chain processes, improving inventory management and reducing lead times by 12%, ensuring on-time project delivery
- Monitored and analyzed performance data, identifying areas of improvement and providing actionable insights to senior management
- Collaborated with cross-functional teams, including sales and customer service, to ensure a seamless service delivery model for clients
- Led client-facing meetings and presentations, building strong client relationships and enhancing customer loyalty
- Managed the recruitment and training of new team members, ensuring a highly skilled and motivated workforce
- Increased operational efficiency by 25% by implementing a new workflow process that streamlined communication and reduced delays
- Achieved a 30% improvement in customer satisfaction through direct involvement in service delivery and process enhancements
- Spearheaded the implementation of an automated system that reduced manual tasks and increased team productivity by 18%
- Successfully negotiated cost-saving partnerships with suppliers, reducing material costs by 15% while improving product quality
Agency Worker / Agency Coordinator
11.2016 - 05.2019
- Coordinated staffing schedules for 100+ workers, ensuring client needs were met on time and within budget
- Developed strong client relationships, increasing repeat business by 30% and contributing to long-term collaborations
- Enhanced workflow efficiency, reducing downtime by 15% through optimised scheduling
- Coordinated over 100 workers across multiple projects, increasing client satisfaction and ensuring on-time delivery
- Built long-term client relationships, increasing repeat contracts by 30%
Store Manager
Jumbo
Bucharest
11.2015 - 10.2016
- Led store operations, driving 20% higher sales through targeted promotions and improved customer service strategies
- Managed the implementation of cost-saving initiatives that improved sales performance while maintaining excellent customer service standards
- Increased sales by 20% through targeted promotions and improved in-store marketing
- Improved customer satisfaction by 10%, driven by better service and a more customer-friendly shopping experience
Senior Sales Executive
Parmarom Import Export SRL
02.2012 - 10.2015
- Managed a diverse client portfolio, driving revenue growth by identifying opportunities and delivering tailored solutions that met clients’ unique needs, contributing to a 20% increase in sales
- Developed and executed sales strategies, directly supporting the achievement of company sales targets and driving a 15% year-over-year revenue growth
- Mentored and supported junior sales agents, providing training and sharing best practices that led to a 25% improvement in team sales performance
- Negotiated pricing, terms, and contracts with key clients, ensuring profitability while maintaining strong, long-term customer relationships
- Cultivated and nurtured client relationships, resulting in a 30% increase in repeat business and fostering client loyalty
- Delivered a 20% increase in overall sales revenue through consultative selling and expanding the client base
- Consistently exceeded quarterly sales targets, achieving an average of 110% of the set target over the course of 3 years
- Improved client retention by 30% through relationship-building and delivering tailored solutions, securing long-term contracts
- Trained and mentored a team of 5 junior sales agents, improving team sales performance by 25% and reducing turnover within the sales team
- Negotiated and closed high-value contracts, contributing to a 15% increase in company profits during my tenure
Education
Business and Management Studies
University of Wales Trinity Saint David
May 2025
Skills
- ADDITIONAL SKILLS & SOFTWARE PROFICIENCY
- CRM Software: Salesforce, HubSpot
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Leadership & Team Development
- Negotiation & Sales Strategies
- Business Process Improvement
- Sales & Business Development
- Customer Relationship Management (CRM)
- Stock & Inventory Control
- Leadership & Staff Training
- Retail &Operations Management
- Process Improvement & Cost Reduction
- Health & Safety Compliance
- Performance Analysis & Reporting
- Negotiation & Client Engagement
- Team Leadership & Motivation
Timeline
Process Guide
Amazon EMA2 Fulfilment Centre
08.2024 - 03.2025
General Operative | Loading Supervisor | Loading Duty Manager (Loading Operations)
Frasers Group
10.2022 - 03.2024
Replenishment Manager | Duty Manager
B&M Retail
12.2021 - 09.2022
Fulfilment Associate
Amazon EMA2 Fulfilment Centre
11.2020 - 08.2021
Operations Manager
Tech Solutions Ltd.
06.2019 - 10.2020
Agency Worker / Agency Coordinator
11.2016 - 05.2019
Store Manager
Jumbo
11.2015 - 10.2016
Senior Sales Executive
Parmarom Import Export SRL
02.2012 - 10.2015
Business and Management Studies
University of Wales Trinity Saint David
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