Ali Murtaza Ahmed
Glasgow,Scotland
Summary
Results-driven sales and retail professional with over 8 years of experience across customer retentions, retail management, and high-pressure sales environments. Proven track record of elite performance, including being ranked #1 Retentions Agent (2021) within a major outsourcing organisation. Highly skilled in negotiation, objection handling, staff coaching, and conflict resolution. Following a successful recovery from a short health-related career break, now fully fit and motivated to secure a challenging, high-paying sales or customer-facing role.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work history
Delivery Driver
Independent
Glasgow
2025.06 - 2026.01
- Ensured 100% reliability in high-pressure logistics operations.
Reintegrated into full-time work, prioritising efficiency and robust time management practices.
Career Note – Health Recovery
2025.02 - 2025.06
- Took a proactive, time-limited career break to complete treatment for a health condition. Now fully recovered, back to full fitness, and ready to perform in high-pressure, target-driven environments.
Car Buyer
Evans Halshaw, Grangemouth
2024.10 - 2025.02
- Conducted vehicle appraisals and negotiated purchase prices directly with customers. Balanced procurement targets with customer satisfaction in a competitive sales market.
Customer Assistant
Gulf Petrol Station – Certas Energy, Glasgow
2023.12 - 2024.07
- Managed high-volume retail transactions, supported inventory control, cash handling, and delivered consistent customer service under pressure.
Customer Retentions Specialist
Sitel, Eurocentral
2019.07 - 2023.11
- Ranked #1 Retentions Agent (2021) in a highly competitive sales environment. Consistently exceeded performance targets, mentored new hires, and supported management with complex customer escalations.
Store Manager
Day-to-Day Store, Livingston
2015.07 - 2019.06
- Managed all aspects of store operations including staff rotas, training, stock control, cash management, and financial reporting. Optimised store layout and product presentation to drive revenue growth.
Education
HND - Retail Management
City of Glasgow College
Glasgow, Glasgow City 2016.01 - 2017.01
HNC - Retail Management
City of Glasgow College
Glasgow, Glasgow City 2015.01 - 2015.01
Carluke High School
CarlukeSkills
- Sales and retention strategies
- Objection handling and negotiation
- Customer experience enhancement
- Rapport building and loyalty retention
- Leadership and coaching
- Mentoring and team support
- Operational management expertise
- Retail law compliance and stock control
- Cash handling and store layout optimization
- Resilience in target-driven environments
Timeline
Delivery Driver
Independent
2025.06 - 2026.01
Career Note – Health Recovery
2025.02 - 2025.06
Car Buyer
Evans Halshaw, Grangemouth
2024.10 - 2025.02
Customer Assistant
Gulf Petrol Station – Certas Energy, Glasgow
2023.12 - 2024.07
Customer Retentions Specialist
Sitel, Eurocentral
2019.07 - 2023.11
HND - Retail Management
City of Glasgow College
2016.01 - 2017.01
Store Manager
Day-to-Day Store, Livingston
2015.07 - 2019.06
HNC - Retail Management
City of Glasgow College
2015.01 - 2015.01
Carluke High School