Alif Laila
Glasgow,Scotland
Summary
MSc Human Resource Management graduate, active CIPD member, and experienced HR Intern with hands-on exposure to recruitment, onboarding, and training coordination. Proficient in using ATS and LinkedIn for talent acquisition. Strong foundation in customer service and operations through roles at Webhelp and G4S. Reliable, organised, and enthusiastic about contributing to HR functions in an organisation. Collaborative and cooperative for positive, productive staff and stakeholder communication.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Event Customer Service Steward
G4S Security
Glasgow, Glasgow City
06.2022 - 06.2025
- Ensured safety and customer support at events, handling entry checks and crowd management.
- Delivered front-line service using radios and scanning systems.
- Addressed customer complaints promptly, fostering improved customer relationships.
- Maintained uniform neatness as per company guidelines.
- Met passengers at entrance, verified tickets and directed individuals to locations.
- Delivered exceptional customer service for enhanced guest experience.
- Served customers courteously whilst maintaining a calm demeanour under pressure.
HR Intern
GAO Tek Inc
Remote
12.2024 - 03.2025
- Managed end-to-end recruitment: job posting, CV screening, interviews, and onboarding.
- Sent offer letters and coordinated new employee inductions.
- Supported training programs and tracked candidate progress using ATS and LinkedIn tools.
- Drafted job descriptions for effective candidate selection.
- Improved HR database with diligent data entry and management.
- Developed efficient recruitment strategies for improved hiring process.
Customer Service Advisor
Sainsbury's Payments - Webhelp
Glasgow City
12.2023 - 02.2024
- Resolved payment and delivery queries across 80-90 calls per day.
- Maintained data accuracy using CRM systems and processed refunds efficiently.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Strengthened client relationships with clear communication and problem-solving skills.
Assistant Teacher & Admissions Lead
Tanzimul Ummah Tahfiz School
Bangladesh
11.2018 - 10.2021
- Conducted student recruitment activities including admission outreach and application screening.
- Participated in interviews with parents and students to assess eligibility and fit.
- Oversaw classroom activities, school admissions, and event planning.
- Led social media marketing and parent communication.
Assistant Manager, Human Resources
NovoAir Ltd.
Dhaka, Dhaka
03.2015 - 10.2018
- Coordinate and conduct proper manpower planning, job analysis & prepare job description of employees at different levels as per company policy.
- Develop and execute the training and development strategy based on Training Needs Assessment (TNA) in the organization
- Facilitated internal communication channels for better information flow.
- Enhanced recruitment strategies, improved quality of new hires.
- Managed staff conflict resolution, resulted in harmonious work environment.
- Oversaw induction programmes for smooth onboarding of new employees.
- Organised regular training sessions, enhanced skill levels across departments.
Education
MSc - Human Resource Management
University of the West of Scotland
01.2022 - 05.2023
Skills
- MS Office
- ATS
- LinkedIn Sourcing
- Multilingual communication
- Resilience under pressure
- Multitasking efficiency
- Effective onboarding
Custom
Certification
- Management skills for Administrative professionals
- Advanced computer application.
- Associate CIPD member.
Languages
English
Accomplishments
Achieved 73% in dissertation
Affiliations
- watching movies, cooking
Personal Information
References
References available upon request.
Timeline
HR Intern
GAO Tek Inc
12.2024 - 03.2025
Customer Service Advisor
Sainsbury's Payments - Webhelp
12.2023 - 02.2024
Event Customer Service Steward
G4S Security
06.2022 - 06.2025
MSc - Human Resource Management
University of the West of Scotland
01.2022 - 05.2023
Assistant Teacher & Admissions Lead
Tanzimul Ummah Tahfiz School
11.2018 - 10.2021
Assistant Manager, Human Resources
NovoAir Ltd.
03.2015 - 10.2018
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