Alicja Wawrzyniak
St. Neots,Cambridgeshire
Summary
Dynamic professional specializing in client relations and teamwork, with solid background in psychology and behavioural science. Proven problem-solving abilities and strong communication skills enhance project outcomes. Expertise in interior design, marketing, and project management, with focus on spatial planning and FF&E specification. Aiming to leverage these skills to deliver innovative solutions in design industry.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Founder / Director / Interior Designer
Alwa Design Studio Ltd.
St. Neots, Cambridgeshire
01.2013 - Current
- Founded and directed successful interior design studio, establishing strong brand identity.
- Designed innovative and functional spaces that enhanced client satisfaction and engagement.
- Conducted extensive research on emerging design trends to guide project decisions.
- Presented design proposals to clients, clearly communicating concepts and ideas.
- Developed comprehensive design strategies enhancing functionality and aesthetic appeal.
- Oversaw project timelines and budgets while upholding high-quality standards.
- Collaborated with architects and contractors for seamless integration of design concepts.
- Mentored junior designers, promoting professional growth and creative exploration.
- Resolved client issues promptly, increasing customer satisfaction levels.
- Directed sales and marketing strategies to stimulate business growth.
- Delivered engaging lectures and workshops, utilising various teaching methods to enhance student learning experiences (Comberton Village College 2017, Adult Class in Interior Design).
Customer Service & Showroom Manager
Decoris Ltd. trading as Sena Home Furniture
Huntingdon, Cambridgeshire
01.2018 - 01.2020
- Managed sales and customer satisfaction, driving positive customer reviews and business growth.
- Educated customers about quality and value of company products.
- Handled aspects of customer complaints with exchanges, customer compensation and overall customer satisfaction.
- Drove up sales and profitability by proactively and reactively following up on leads.
- Coordinated logistics for furniture and goods supply to ensure timely delivery.
- Led social media marketing efforts, increasing online engagement and enhancing brand visibility.
Assistant Psychologist
Elysium Healthcare
St. Neots, Cambridgeshire
01.2017 - 01.2018
- Supported Clinical Psychologist and Psychiatrist in delivering mental care for patients with brain injuries.
- Applied psychological tools in assessment, care planning, and therapy to enhance effectiveness.
- Supported senior psychologists in research activities, contributing to advancement of clinical practices.
- Observed patient interactions and reported behavioural trends to inform treatment strategies and adjustments.
- Provided administrative support including scheduling appointments and coordinating communication between clients and staff.
- Provided crisis intervention during high-stress situations ensuring safety and well-being of all involved parties.
- Facilitated group therapy sessions, enhancing interpersonal skills amongst patients.
- Developed and led mindfulness and relaxation sessions to improve patient participation and well-being.
Healthcare Assistant
Kneesworth House Hospital (Mental Illness Secure Treatment Unit)
Bassingbourn, Cambridgeshire
01.2008 - 01.2013
- Supported mental health team in providing direct mental and physical care for patients with diverse mental health conditions.
- Collaborated with multidisciplinary teams to develop and implement individual care plans.
- Monitored patients' mental and physical health, reporting changes to nursing staff promptly.
- Assisted patients with daily living activities to promote independence and dignity.
- Supported therapeutic activities, encouraging patient participation and engagement in treatment.
- Maintained accurate documentation of patient care and interventions in compliance with regulations.
- Developed mindfulness and relaxation sessions, boosting patient participation and overall well-being.
- Assisted in the management of challenging behaviours, employing de-escalation techniques effectively.
Investment Records Officer & Personal Assistant to CEO
OPERA Ltd Investment Fund & StockBroker House
Warsaw, Poland
01.2006 - 01.2008
- Coordinated comprehensive investment records management to ensure accuracy and compliance.
- Assisted CEO in daily operations by managing calendars and scheduling appointments.
- Prepared detailed reports and presentations for board meetings and investor updates.
- Supervised call centre team to boost efficiency and enhance customer service.
Sales & Store Manager
Germanos Poland Ltd.
Gliwice, Poland
01.2003 - 01.2006
- Oversaw daily operations ensuring compliance with company policies and exceptional customer service.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Led team in achieving sales targets through effective training and development of staff.
- Coordinated merchandising initiatives to create appealing in-store displays and maximise product visibility.
- Conducted performance evaluations to identify areas for improvement and foster employee growth.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Sales Consultant
Schwarzkopf & Henkel
Gliwice, Poland
01.2001 - 01.2003
- Developed comprehensive product knowledge to effectively address customer needs and preferences.
- Cultivated strong relationships with clients to enhance customer loyalty and satisfaction.
- Delivered engaging product presentations to educate clients and drive sales growth.
- Implemented targeted sales strategies to optimise client engagement and retention.
Education
Master of Science - Clinical Psychology
University of Finance & Management
Warsaw, Poland 10.2005 - 06.2010
PG Dip. - Interior Design
British Academy of Interior Design
London 01.2013 - 04.2016
Skills
- Relations
- Client relations
- Teamwork
- Inspiring leadership
- Leadership
- Problem solving
- Clear communication
- Psychology field in general including special interest in behavioural science
- Creative field of interior design
- Marketing and social media
- Computer skills
- Visual storytelling
- Design software skills
- Spatial planning
- FF&E from sourcing to specification
- Exceptional attention to details design, technical
- Project management expertise
Affiliations
- Writing, story telling, self development through meditation and mindfulness
- Hiking, gym, playing squash, travelling
Certification
Leadership Certification
Accomplishments
Best Houzz Awards - Best Customers Service 2020-2025
Best Seller Award - 2004
Languages
English
Fluent
Polish
Native
References
References available upon request.
Timeline
Customer Service & Showroom Manager
Decoris Ltd. trading as Sena Home Furniture
01.2018 - 01.2020
Assistant Psychologist
Elysium Healthcare
01.2017 - 01.2018
PG Dip. - Interior Design
British Academy of Interior Design
01.2013 - 04.2016
Founder / Director / Interior Designer
Alwa Design Studio Ltd.
01.2013 - Current
Healthcare Assistant
Kneesworth House Hospital (Mental Illness Secure Treatment Unit)
01.2008 - 01.2013
Investment Records Officer & Personal Assistant to CEO
OPERA Ltd Investment Fund & StockBroker House
01.2006 - 01.2008
Master of Science - Clinical Psychology
University of Finance & Management
10.2005 - 06.2010
Sales & Store Manager
Germanos Poland Ltd.
01.2003 - 01.2006
Sales Consultant
Schwarzkopf & Henkel
01.2001 - 01.2003
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