Alicja Ratajczak
Southampton,Hampshire
Summary
Accomplished professional with extensive expertise in office equipment operation and customer relationship management systems. Proficient in virtual communication and the Microsoft Office Suite, with a strong background in order processing and business correspondence. Demonstrates exceptional skills in document formatting, organisation, prioritisation, and basic accounting. Experienced in IT troubleshooting, database administration, and event planning. Adept at strategic decision-making with a solid understanding of IT infrastructure and e-commerce platforms. Resilient under pressure with proven team leadership abilities, public speaking prowess, and interpersonal communication skills. Committed to operational support excellence and continuous professional development within the field of business administration.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Production operative
Trumpf lasers
Hedge End, Hampshire
01.2024 - 03.2025
- Assisted in stock control, reducing waste and overproduction.
- Maintained a clean work environment, promoting overall well-being of staff.
- Performed routine equipment inspections to prevent breakdowns.
- Collaborated on problem-solving tasks for improved workflow efficiency.
- Work with fibre's (checking inside and outside with microscopes)
- work on microscope's
- Managed IT helpdesk operations, ensuring efficient customer service.
- Managed IT infrastructure for seamless operations.
- Spearheaded an IT support team, improving departmental efficiency.
Car parts assembler
Norma UK Ltd
Newbury , Hampshire
07.2021 - 09.2024
- Performed routine maintenance on assembly equipment, ensuring uninterrupted work flow.
- Improved assembly efficiency with keen attention to detail.
- Facilitated smooth operations by effectively coordinating tasks within the team.
- Received minimal returns due to careful inspection of finished products.
- Reduced product faults by thoroughly inspecting each part before assembly.
- Met productivity targets through efficient time management skills.
- Maintained clean and organised workspace, promoting operational efficiency.
- Adhered to quality standards whilst assembling car parts.
- Used range of power and hand tools to build components and assemblies.
Hotel reception coordinator
****REN Hotel
Starogard Gdanski, Poland
01.2019 - 07.2021
- Answered phone calls professionally; enhanced company's reputation amongst stakeholders.
- Greeted visitors warmly, creating a positive first impression about the company.
- Processed invoices accurately; avoided any discrepancies in financial records.
- Improved office efficiency with proper management of administrative tasks.
- Organised mail distribution, ensuring prompt receipt and response to correspondence.
- Monitored office supplies inventory, preventing shortages that could disrupt operations.
- Assisted in event organisation, resulting in successful meetings and conferences.
- Undertook basic bookkeeping tasks to assist financial department.
- Provided excellent customer service for improved client satisfaction.
- Managed appointment schedules, ensuring timely services.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Maintained security measures, protecting guest personal information and privacy.
- Streamlined check-in procedure by efficiently handling guest documents.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Provided hotel information for improved guest experience.
- Increased efficiency by swiftly resolving any complaints or issues.
- Managed room availability charts to ensure zero overbooking.
- Processed wake-up calls reliably to maintain schedule adherence for guests.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Reduced wait times with high-speed processing of reservations.
- Kept reservations systems up-to-date for clear availability management.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Recorded guest account activity to produce accurate bills upon departure.
- Organised guest transport to support smooth airport transfers.
- Actioned special requests to elevate guest stays.
- Instructed maintenance staff to service rooms with known issues.
- Created newsletters, brochures and social media posts to promote hotel services.
Bookseller
''Swiat Ksiazki'' /''Book's World''
Gdansk, Poland
07.2017 - 12.2018
- Participated in book fairs, promoting our store's wide selection of books.
- Trained new staff members, ensuring smooth operations of the store.
- Provided excellent service to customers with a friendly and approachable demeanour.
- Maintained cleanliness and orderliness of the bookstore for an inviting ambience.
- Sorted incoming shipments and restocked shelves, maintaining optimal display conditions.
- Assisted in organising promotional events, attracting more customers.
- Resolved customer queries effectively by providing relevant information about products or services.
- Handled cash transactions accurately to maintain financial integrity of business operations.
- Demonstrated strong knowledge of different literary genres to guide customer selections.
- Performed routine checks on books' condition before selling them to ensure quality control.
- Handled return and exchange requests professionally, adhering to company policies.
- Managed inventory system to prevent stock shortages or overstocks.
- Handled special orders from customers efficiently which resulted in higher levels of customer satisfaction.
- Processed online orders promptly for speedy customer delivery.
- Established attractive sales floor by shelving and organising books in available spaces.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Managed customer lines for minimum wait times and high satisfaction.
- Built rapport with new and existing customers to boost client retention.
- Helped customers obtain specialised help for refunds and exchanges.
- Carried out active selling from initial customer greeting.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Totalled bills using maths skills and maintained accurate till count.
- Boosted product sales by offering selection guidance to customers.
- Accepted card, cash and cheque payments in POS register system.
- Tagged products quickly and accurately with price tags and stickers.
Waitress
Grodzisko Owidz
Owidz, Poland
05.2016 - 11.2017
- Maintained clean and organised dining area for customer comfort.
- Met special dietary requests with careful preparation and presentation of dishes.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Collaborated with kitchen staff to ensure order accuracy.
- Provided top-notch service to customers, improved overall dining experience.
- Managed table settings for enhanced dining experience.
- Accommodated special event needs, provided customised services for parties.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Informed kitchen staff regarding special order requirements.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
Education
A-Levels - Hospitality&Tourism
''Technikum in Owidz''
Poland 09.2013 - 05.2017
Skills
- Office equipment operation
- Customer relationship management systems
- Virtual communication
- Microsoft office suite proficiency
- Order processing
- Business correspondence
- Document formatting
- Organisation and prioritisation
- Basic accounting
- IT troubleshooting
- Professional correspondence
- Database administration
- Event planning
- Strategic decision-making
- IT infrastructure understanding
- E-Commerce platforms
- Resilience under pressure
- Team Leadership
- Public speaking
- Interpersonal communication
- Bookkeeping
- Microsoft Office Suite
- Operational support
Languages
Polish
Native
English
Upper intermediate
Timeline
Production operative
Trumpf lasers
01.2024 - 03.2025
Car parts assembler
Norma UK Ltd
07.2021 - 09.2024
Hotel reception coordinator
****REN Hotel
01.2019 - 07.2021
Bookseller
''Swiat Ksiazki'' /''Book's World''
07.2017 - 12.2018
Waitress
Grodzisko Owidz
05.2016 - 11.2017
A-Levels - Hospitality&Tourism
''Technikum in Owidz''
09.2013 - 05.2017
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