Alicja Juszczak
Cardiff,South Glamorgan
Summary
Versatile professional with a strong background in retail, hospitality, administration, and marketing. Skilled in customer service, inventory management, and data handling, with proficiency in Microsoft Office Suite and Microsoft Dynamics NAV. Holds a BSc in Tourism Management from Aberystwyth University and is fluent in Polish and English. Known for excellent communication, organizational, and problem-solving skills, with a passion for continuous learning and development.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Administrator
Creative Foods
Burton-on-Trent, Staffordshire
2023.09 - 2024.12
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Proficiently process a variety of documents with accuracy and attention to detail
- Prepare comprehensive reports to facilitate decision- making processes within the organization
- Utilize NAV System and Excel for effective data management and analysis.
- Compare physical product quantities in the warehouse with system records.
- Identify and rectify errors in product quantities, dates or flight numbers.
- Conduct regular stock counts and maintain accurate stock records.
- Print and affix product labels, ensuring compliance with organizational standards.
- Complete and review documentation for products transitioning between departments.
Senior Hospitality Assistant/Senior Shop Assistant
Art Centre
Aberystwyth, Ceredigion
2021.06 - 2023.08
- Practiced healthy and safety measures to comply with regulations.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Worked as a skilled Barista.
- Organized stock.
- Resolved complaints swiftly, preventing potential negative reviews.
- Worked as a Seller in the Art Centre Craft Shop.
- Demonstrating product knowledge and enhancing the shopping experience.
- Assisted in organizing diverse events , including concerts, open days for the university, Christmas Market and others.
- Trained new staff members and provided non-official supervision.
- Contributing to a cohesive and skilled team
- Independently managed tasks such as opening and closing procedures.
- Supported food preparation, logistics management and issue resolution to drive event success.
- Conducted routine inspections of public areas, ensuring optimal cleanliness.
Part Time Seller
H&M
Ostrow Wielkopolski, Wielkopolskie
2017.07 - 2018.05
- Aided in store layout design resulting in smoother buyer journey.
- Fostered positive relationships with customers, enhancing loyalty and retention.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Demonstrated product knowledge to increase customer trust and satisfaction.
- Conducted regular inventory checks and efficiently handled product deliveries to maintain optimal stock levels.
- Operated the cash register with precision, ensuring accurate transactions and adherence to cash handling protocols.
Education
Bachelor of Science - Tourism Management
Aberystwyth University
Aberystwyth 2018.09 - 2024.02
Certificate of Higher Education - Mathematic & Geography
First High School of Jan Kompala & Wojciech Lipski
Ostrow Wielkopolski 2015.09 - 2018.04
Skills
- Database administration
- Microsoft Office Suite
- Microsoft Dynamics NAV
- Effective communication
- Stress management
- Department management
- Customer service orientation
- Cultural awareness
- Time-management
- Attention to Detail
Affiliations
- Tourism, Theatre, Linguistics, Photography, Books, Cultural Studies, Art
Languages
English
Fluent
Polish
Native
Japanese
Intermediate
German
Elementary
French
Elementary
Certification
- Japanese Course Certification
https://drive.google.com/drive/folders/1W8kCTWL4MqYP3IrTsnOzrUYRLsNOsFq7?usp=drive_link
- Tourism Management BSc Degree
https://drive.google.com/drive/folders/1z0MUHMQB-YEy81FDQGjkgRfFhSiHPuOa?usp=drive_link
Timeline
Administrator
Creative Foods
2023.09 - 2024.12
Senior Hospitality Assistant/Senior Shop Assistant
Art Centre
2021.06 - 2023.08
Bachelor of Science - Tourism Management
Aberystwyth University
2018.09 - 2024.02
Part Time Seller
H&M
2017.07 - 2018.05
Certificate of Higher Education - Mathematic & Geography
First High School of Jan Kompala & Wojciech Lipski
2015.09 - 2018.04