Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Alicja Juszczak

Cardiff,South Glamorgan

Summary

Versatile professional with a strong background in retail, hospitality, administration, and marketing. Skilled in customer service, inventory management, and data handling, with proficiency in Microsoft Office Suite and Microsoft Dynamics NAV. Holds a BSc in Tourism Management from Aberystwyth University and is fluent in Polish and English. Known for excellent communication, organizational, and problem-solving skills, with a passion for continuous learning and development.

Overview

7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Administrator

Creative Foods
Burton-on-Trent, Staffordshire
09.2023 - 12.2024
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Proficiently process a variety of documents with accuracy and attention to detail
  • Prepare comprehensive reports to facilitate decision- making processes within the organization
  • Utilize NAV System and Excel for effective data management and analysis.
  • Compare physical product quantities in the warehouse with system records.
  • Identify and rectify errors in product quantities, dates or flight numbers.
  • Conduct regular stock counts and maintain accurate stock records.
  • Print and affix product labels, ensuring compliance with organizational standards.
  • Complete and review documentation for products transitioning between departments.

Senior Hospitality Assistant/Senior Shop Assistant

Art Centre
Aberystwyth, Ceredigion
06.2021 - 08.2023
  • Practiced healthy and safety measures to comply with regulations.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Worked as a skilled Barista.
  • Organized stock.
  • Resolved complaints swiftly, preventing potential negative reviews.
  • Worked as a Seller in the Art Centre Craft Shop.
  • Demonstrating product knowledge and enhancing the shopping experience.
  • Assisted in organizing diverse events , including concerts, open days for the university, Christmas Market and others.
  • Trained new staff members and provided non-official supervision.
  • Contributing to a cohesive and skilled team
  • Independently managed tasks such as opening and closing procedures.
  • Supported food preparation, logistics management and issue resolution to drive event success.
  • Conducted routine inspections of public areas, ensuring optimal cleanliness.

Part Time Seller

H&M
Ostrow Wielkopolski, Wielkopolskie
07.2017 - 05.2018
  • Aided in store layout design resulting in smoother buyer journey.
  • Fostered positive relationships with customers, enhancing loyalty and retention.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Demonstrated product knowledge to increase customer trust and satisfaction.
  • Conducted regular inventory checks and efficiently handled product deliveries to maintain optimal stock levels.
  • Operated the cash register with precision, ensuring accurate transactions and adherence to cash handling protocols.

Education

Bachelor of Science - Tourism Management

Aberystwyth University
Aberystwyth
09.2018 - 02.2024

Certificate of Higher Education - Mathematic & Geography

First High School of Jan Kompala & Wojciech Lipski
Ostrow Wielkopolski
09.2015 - 04.2018

Skills

  • Database administration
  • Microsoft Office Suite
  • Microsoft Dynamics NAV
  • Effective communication
  • Stress management
  • Department management
  • Customer service orientation
  • Cultural awareness
  • Time-management
  • Attention to Detail

Affiliations

  • Tourism, Theatre, Linguistics, Photography, Books, Cultural Studies, Art

Languages

English
Fluent
Polish
Native
Japanese
Intermediate
German
Elementary
French
Elementary

Certification

  • Japanese Course Certification

https://drive.google.com/drive/folders/1W8kCTWL4MqYP3IrTsnOzrUYRLsNOsFq7?usp=drive_link

  • Tourism Management BSc Degree

https://drive.google.com/drive/folders/1z0MUHMQB-YEy81FDQGjkgRfFhSiHPuOa?usp=drive_link


Timeline

Administrator

Creative Foods
09.2023 - 12.2024

Senior Hospitality Assistant/Senior Shop Assistant

Art Centre
06.2021 - 08.2023

Bachelor of Science - Tourism Management

Aberystwyth University
09.2018 - 02.2024

Part Time Seller

H&M
07.2017 - 05.2018

Certificate of Higher Education - Mathematic & Geography

First High School of Jan Kompala & Wojciech Lipski
09.2015 - 04.2018

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Alicja Juszczak