Results-driven First Line Manager with history of leading teams to exceed performance targets. Skilled in improving operational workflows and boosting team morale, resulting in enhanced productivity and employee retention. Recognised for implementing successful training programmes that foster growth and development within team.
Overview
20
20
years of professional experience
Work history
Inventory First Line Manager
GXO, VMO2 contract
Wellingborough, Northamptonshire
05.2024 - 08.2025
Managing employee absence and performance, ensuring alignment with company policies and operational goals.
Conducting thorough risk assessment reviews to maintain safe and compliant working environment.
Designing, implementing, and delivering training for new processes, while continuously reviewing and improving existing workflows.
Planning, executing, and evaluating stock takes to ensure inventory accuracy and operational efficiency.
Performing stock adjustments, maintaining accurate inventory records and resolving discrepancies.
Carrying out daily system checks to ensure data integrity and smooth operational performance.
Collaborating with cross-functional departments to resolve stock and customer-related queries, enhancing service delivery.
Organising staff rosters to ensure optimal coverage during peak hours.
Maintaining adherence to health and safety regulations, promoting safe work environment.
Creating efficient storage solutions to maximise warehouse capacity.
Improving stock accuracy by conducting regular audits on inventory.
Stock & Admin First Line Manager
GXO, Costa/Whitbread contract
Wellingborough, Northamptonshire
11.2016 - 05.2024
Performance management of staff, dealing with absence and performance issues in accordance with legislation and GXO/KN procedures. Escalating issues to HR department as appropriate.
Driving improvement in stock loss/claims & availability for the company to achieve contractual targets.
Ensuring all Stock & Admin processes are compliant with BRC standards.
Planning, executing, and reviewing stock takes, driving improvements to stock integrity throughout the warehouse across three chambers.
Managing the integration of new lines into the pick walk to ensure productivity is kept at the optimum level.
Ensuring that ethical/compliant behaviours (code of conduct) are trained, communicated, and adhered to within the Stock & Admin team.
Ensuring NSF standards are adhered to in the areas of product returns, stock rotation, product traceability, stock on hold, training, and goods in.
Stock & Admin Clerk
Kuehne & Nagel, Costa/Whitbread Contract
Wellingborough, Northamptonshire
10.2010 - 11.2016
Facilitating receipt processing into warehouse for inbound loads.
Processing outbound orders for picking and dispatching.
Overseeing document production within established timescales to sustain warehouse productivity and customer service standards.
Completion of all perpetual inventory activity within agreed timescales, and carrying out associated investigations as required.
Ensuring all paperwork is retained and filed within agreed timescales and stored adequately to ensure robust audit trails are available.
Providing support to KNPS projects.
Systems Clerk
Kuehne & Nagel Drinks Logistics
Wellingborough, Northamptonshire
09.2008 - 10.2010
Processing receipts for inbound load and outbound orders, facilitating efficient picking and dispatching.
Performing daily checks and maintenance of system hygiene.
Ensuring that data checks and operational information is maintained on key business systems in a timely and accurate manner.
Liaising with Transport and Haulage companies to obtain proof of deliveries.
Processing PODs in a timely manner to ensure prompt invoicing is possible.
Investigating invoice queries.
Processing credits/debits for customers.
Booking and re-booking deliveries with suppliers.
Communicating with the customer service team daily and providing support for any customer queries.
Warehouse Operative/Inventory
NYK Logistics, Sony Contract
Wellingborough, Northamptonshire
09.2005 - 09.2008
Issuing orders to pickers.
Stock counting/investigating.
Checking orders.
Education
Matura (equivalent to A levels) - Literature, English Language & Social Studies