Alicja Bogacz
Cranfield,England
Summary
Driven Deputy General Manager with extensive experience, demonstrating clear career progression from Team Leader to Holding Manager. Proven ability to lead and develop large teams and manage high-capacity, high-volume operations while delivering premium guest experiences. Commercially focused, people-driven, and confident in taking full accountability for business performance, compliance, and team development.
Overview
9
9
years of professional experience
Work history
Deputy General Manager Browns Restaurant
Mitchells & Butlers
Ruislip, London
2023.02 - Current
Supported General Manager in operational and commercial performance of high-capacity restaurant with 150 internal covers and 100 external garden covers.
Regularly acted as Holding Manager, overseeing sales, labour, standards, people, and compliance.
Led and managed teams of up to 40 employees across front-of-house and kitchen operations.
Drove performance against KPIs for revenue, labour control, and guest satisfaction.
Produced and managed rotas to optimise labour expenditure during peak trading periods.
Recruited, trained, coached, and performance-managed team members to facilitate internal progression.
Handled escalated guest complaints professionally to protect brand reputation.
Ensured compliance with Health & Safety, Food Hygiene, Licensing legislation, and company policies.
- Coordinated staff training programmes, improved performance standards.
Assistant General Manager Harvester
Mitchells & Butlers
Northolt, London
2020.03 - 2023.02
Progressed into a leadership role in a high-volume operation
Led teams of 30+ staff, ensuring service standards, efficiency, and guest satisfaction
Managed guest flow, table allocation, and service recovery during peak trading
Supported management with staff training, shift leadership, and performance monitoring
Maintained strong compliance with Health & Safety, Food Hygiene, Equality & Diversity, and Challenge 21
Waitress/Shift Supervisor Harvester
Mitchells & Butlers
Northolt, London
2016.11 - 2020.03
- Delivered high-quality customer service in a fast-paced casual dining environment
- Supervised front-of-house staff to ensure smooth daily operations
- Managed cash handling, POS transactions, and shift procedures
- Supported staff training and maintained company service standards
Education
Bachelor of Arts - International Hospitality Management
Buckinghamshire New University
London 09/2022 - 09/2023
BTEC Level 5 Higher National Diploma (HND) - Hospitality Management
Mont Rose College
London 05/2020 - 05/2022
Bachelor of Science - Accounting Management
University of Krakow
Krakow, Poland /2011 - /2014
Skills
- Operational & Commercial Leadership – Delivering brand standards at site level while driving sales, profitability, and operational performance
- People & Performance Management – Leading, coaching, and developing teams in line with company values, including succession planning and engagement
- Guest Experience & Brand Consistency – Ensuring a consistently high-quality guest experience across all service periods
- Labour, Cost & KPI Control – Managing rotas, labour budgets, and key performance indicators to meet commercial targets
- Compliance, Safety & Governance – Maintaining full compliance with health & safety, food safety, and company policies, audit-ready at all times
Languages
Polish
Native language
English
Fluent
A1
Timeline
Deputy General Manager Browns Restaurant
Mitchells & Butlers
2023.02 - Current
Assistant General Manager Harvester
Mitchells & Butlers
2020.03 - 2023.02
Waitress/Shift Supervisor Harvester
Mitchells & Butlers
2016.11 - 2020.03
Bachelor of Arts - International Hospitality Management
Buckinghamshire New University
09/2022 - 09/2023
BTEC Level 5 Higher National Diploma (HND) - Hospitality Management
Mont Rose College
05/2020 - 05/2022
Bachelor of Science - Accounting Management
University of Krakow
/2011 - /2014