Alicia Victoria Forster
Process Section Leader
Doncaster
Summary
Experienced retail professional with over five years of customer-facing experience, currently excelling as a Section Leader at ASDA. Demonstrated exceptional leadership skills, attention to detail, and team motivation in a fast-paced retail environment. Passionate about delivering top-notch service, leading by example, and continuously improving. Seeking a new challenge in higher management within the supermarket sector to contribute value to a dynamic retail team.
Overview
16
16
years of professional experience
Work History
Service/Process Section Leader
ASDA
Doncaster, South Yorkshire
03.2020 - Current
- Managing and supervising front-end operations including checkouts and customer service desks.
- Training, coaching, and supporting a team of 22 service colleagues to meet performance targets.
- Handling escalated customer queries and resolving complaints professionally.
- Ensuring compliance with health and safety and company policies.
- Leading by example to create a positive and productive work environment.
- Addressed conflicts within the team professionally, seeking resolutions that supported both individual needs and overall organizational success.
- Conducted performance reviews to identify employee strengths and encourage professional development opportunities.
- Led by example, demonstrating strong work ethic and commitment to excellence.
Service Colleague
ASDA
Doncaster, South Yorkshire
05.2019 - 03.2020
- Provided excellent customer service on the shop floor and at checkouts.
- Assisted with stock replenishment and merchandising.
- Maintained cleanliness and order in assigned areas.
- Supported the wider team to meet store performance targets.
Carer (Private)
Mother
Croydon, LND
01.2010 - 01.2019
- Delivered personal care and emotional support to my mother.
- Handled daily household duties including cooking, cleaning, and medication.
- Maintained financial records and managed appointments.
- Developed strong resilience, organisation, and multitasking skills.
Bar & Kitchen Associate
The Lion Inn
01.2013 - 01.2014
- Worked independently managing the kitchen and front-of-house operations.
- Served food and drinks, handled payments, and maintained cleanliness.
Waitress
Big Breakfast Café
01.2009 - 04.2010
- Served customers, maintained kitchen hygiene, and handled closing procedures.
Education
High School -
Selsdon High School
London, United Kingdom06.2008
Skills
- Excellent Communication
- Team Leadership
- People Management
- Time Management
- Organisation
- Customer Service Excellence
- Adaptability
- Resilience
- Cash Handling
- Stock Management
- Health & Safety Awareness
- Motivated
- Results-Oriented
Timeline
Service/Process Section Leader
ASDA
03.2020 - Current
Service Colleague
ASDA
05.2019 - 03.2020
Bar & Kitchen Associate
The Lion Inn
01.2013 - 01.2014
Carer (Private)
Mother
01.2010 - 01.2019
Waitress
Big Breakfast Café
01.2009 - 04.2010
High School -
Selsdon High School
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