Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alicia White

Gloucester,Gloucestershire

Summary

I am a compassionate Head of Care that is flexible and determined to meet my resident's needs, regardless of their background and dependency level. I have experience in working with the elderly and I liaise with external healthcare professionals and together create support plans that I lead the rest of the care team to follow. My resident's wellbeing, safety and dignity is my priority and I am dedicated to achieving positive outcomes for my residents in this stage of their lives and I motivate my team to achieve this.


I do not have any financial responsibilities at work as of yet, but work alongside my manager to ensure that we work at safe staffing levels and that the staffing choices that we make are cost effective. As Head of Care, I am responsible for identifying, monitoring and managing risks across the home.

Overview

3
3
years of professional experience
2
2
Certification

Work history

Head of Care (Magdalen House)

Gloucester Charities Trust
Gloucester, Gloucestershire
06.2023 - Current
  • Lead by exemplary practice and be willing to help.
  • Applied a positive workplace culture to my practice at work and engage positively with residents, staff, relatives and other health professionals.
  • Offered friendly, efficient service to residents and support the team to handle challenging situations with ease.
  • Oversaw the shift on a daily basis and provided guidance where required,
  • Delegated tasks to Shift Leaders and ensured tasks were completed effectively.
  • Challenged poor practice that was witnessed or brought to my attention.
  • Kept up to date with training courses and legislation applied to my role in healthcare.
  • Updated resident's care plans to reflect their needs and conducting a review when needs changed.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Act as Medication Lead within the home and take responsibility for the medication orders for residents on a monthly basis.
  • Demonstrated respect, friendliness and willingness across the board to help wherever needed.

Senior care assistant (Magdalen House)

Gloucester Charities Trust
Gloucester, Gkoucestershire
03.2022 - 06.2023
  • Promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Supported residents to reposition or transfer to maintain their safety and skin integrity.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Delivered personal care focused on resident's individual needs, preserving patient dignity and self-esteem.
  • Encouraged participation in social activities, promoting positive socialisation and community inclusion.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Sought advice on specialist needs that I was unsure of and attended training to widen my knowledge.
  • Assisted with medicine administration and stock counting, ordering and replenishing.
  • Kept resident environments clean and neat following optimum hygiene standards and respect of their property.
  • Administered medications in line with care plans and nursing team guidance.
  • Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
  • Monitored new staff to assess care provisions and implement continued best practices in line with the induction process.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.

Care assistant (Magdalen House)

Gloucester Charities Trust
Gloucester, Gloucestershire
11.2020 - 03.2022
  • Delivered high-quality care to residents with disabilities, achieving care plan objectives.
  • Observed resident condition and behaviour closely, reporting changes or concerns promptly.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Optimised resident satisfaction through compassionate, considered care and communication.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.

Education

GCSEs - Maths, English Literature and Language, Double Science, Religious Studies, Geography

Ribston Hall High School
Gloucester
09/2015 - 05/2020

Skills

  • Resident handling and positioning
  • Leading staff meetings in the absence of the RM
  • Supporting with activities of Daily Living
  • Care staff induction and mentorship
  • Care plan management
  • Working with outside agencies and making referrals
  • Completing monthly audits on medication and catering processes
  • Personal care
  • Creating and updating risk assessments
  • Fall and injury prevention
  • Medication administration and resident observations
  • Assessing resident needs using various tools eg MUST, Waterlow, Abbey Pain scale
  • Documentation development
  • Dementia and elderly care
  • Health and Social Care NVQ 2 and 3 qualified
  • Visible leadership across a large team
  • Manual handling training delivery
  • Care home management
  • Safeguarding vulnerable adults
  • CQC compliance

Accomplishments

    NVQ Level 2 and Level 3 Lead Adult Social Care Worker award.

Certification

I have attended a train-to-be-a-trainer course and am the designated Manual Handling Trainer at Magdalen House.

Timeline

Head of Care (Magdalen House)

Gloucester Charities Trust
06.2023 - Current

Senior care assistant (Magdalen House)

Gloucester Charities Trust
03.2022 - 06.2023

Care assistant (Magdalen House)

Gloucester Charities Trust
11.2020 - 03.2022

GCSEs - Maths, English Literature and Language, Double Science, Religious Studies, Geography

Ribston Hall High School
09/2015 - 05/2020

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