Alicia Ruiz Higginbottom
Stalybridge
Summary
A bilingual travel professional with a strong background in customer service, retail, and hospitality. I excel in fast-paced environments, delivering exceptional customer experiences and working collaboratively with teams to achieve business goals. With a strong focus on problem-solving, effective communication, and ongoing professional development, I am now seeking to progress in the travel sector, in a role where I can contribute to growth and make a meaningful impact.
Overview
6
6
years of professional experience
Work History
Expert Travel Advisor
On the Beach
04.2022 - Current
- Amendments & Hotel Changes - Manage customer queries and liaise with suppliers to resolve booking and accommodation issues efficiently.
- Customer Service & Problem Solving - Deliver seamless customer experiences by proactively resolving issues with efficiency, ensuring high levels of satisfaction.
- Cross-Team Collaboration - Collaborate cross-functionally to improve customer experience and streamline operations.
- Rebooking & Profit Optimisation - Conduct analysis of supplier bookings and rebook directly where possible to maximise profit.
- Hotel Supply & Portfolio Management - Assisting the commercial team with the management and optimisation of the hotel portfolio by ensuring accurate hotel content, supplier mappings, and segmentation, enhancing the product offering and commercial performance.
Sales Executive
Flannels
11.2020 - 03.2022
- Customer Experience Delivery - Delivered a premium customer experience, helping clients with product selection and providing tailored recommendations.
- Visual Merchandising & Store Environment - Managed product displays, ensuring the store environment was aligned with the brand’s aesthetic and operational standards.
- Staff Training & Development - Trained and mentored new staff, ensuring smooth onboarding and helping them meet performance targets.
- Customer Relationship Building - Built long-term customer relationships by creating a welcoming and engaging in-store experience.
- Sales Performance & Target Achievement - Regularly exceeded sales targets through effective upselling and cross-selling.
Customer Service Assistant
Morrisons
12.2018 - 12.2020
- Click & Collect Service Management - Managed Click & Collect services, ensuring timely order preparation and excellent customer communication.
- Customer Service Excellence - Delivered exceptional service by addressing customer concerns and resolving issues quickly.
- Operational Support & Stock Management - Supported the management team with stock control, floor management, and ensuring store cleanliness.
- Independent & Team Collaboration - Worked effectively both independently and as part of a team in a high-pressure environment.
Education
Law LLB (Hons) Degree -
Manchester Metropolitan University
06.2020
A-Levels - Law (A), Sociology (A), Spanish (A)
Ashton Sixth Form College
06.2017
Skills
- Customer Satisfaction Management
- Analytical Skills
- Creative Problem-Solving
- Digital Proficiency
- Adaptability
- Team Collaboration
- Complaint Resolution
- Sales Negotiation
Technical Skills & Software Proficiency
Proficient in;
- CRM Systems
- Back Office and Booking Systems
- Jira
- Microsoft Teams
- Microsoft Excel
Languages
Spanish, English
Native language
Timeline
Expert Travel Advisor
On the Beach
04.2022 - Current
Sales Executive
Flannels
11.2020 - 03.2022
Customer Service Assistant
Morrisons
12.2018 - 12.2020
A-Levels - Law (A), Sociology (A), Spanish (A)
Ashton Sixth Form College
Law LLB (Hons) Degree -
Manchester Metropolitan University
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