Alicia Rudd

With extensive experience at Nuvo Dental, I have advanced from Dental Nurse to Head Dental Nurse, Treatment Coordinator, and ultimately to my current role as Clinical Manager. I work closely with our dental team to ensure seamless patient care and effective treatment planning. My responsibilities include:

• Collaborating with dentists to create comprehensive treatment plans for patients.
• Communicating with patients to address any queries and discuss treatment options and financials.
• Managing staff rotas, holidays, and payroll, ensuring smooth operations and efficient team coordination.
• Supporting implant surgeries alongside our Implantologist and assisting in CBCT imaging.
• Developing treatment plans for implant patients, utilizing my clinical expertise and strong organizational skills.

I have also enhanced my skills through specialized training, including completing the Invisalign Treatment Coordinator course, to better serve patients and contribute to the practice's growth.

My passion for dental care, combined with a strong foundation in both clinical and administrative functions, allows me to lead a dedicated team and deliver exceptional care to our patients.

At Kenilworth Dental Practice , I have primarily worked alongside the dentist in surgery, assisting with general dental procedures and taking the lead during implant surgeries. I also completed my Radiography qualification in December 2019 and have since served as the Practice RPS (Radiation Protection Supervisor).

Additionally, I have been responsible for training new apprentice dental nurses, ensuring they are equipped with the skills needed to succeed. On occasion, I have also worked at reception, showcasing my versatility within the practice.

At James Hull Specialist Dental Practice , I worked in a customer-focused environment, serving both as a Dental Nurse and Dental Receptionist . My responsibilities included:

• Managing patient appointments using SOE software.
• Handling billing and payment processing, including sending invoices and cashing up.
• Completing weekly and monthly reports, filing, and other clerical duties.
• Managing incoming and outgoing communication, including phone calls and emails.
• Coordinating internal and external referrals, lab work, and deliveries.
• Assisting with colleague time sheets and recording the qualifications of dental surgeons and nurses.
• Providing chairside assistance to specialists in Endodontics, Implants, Orthodontics, Periodontics, and Hygiene.

In addition to my administrative duties, I also provided chairside assistance during procedures and recorded patient notes using SOE.

My job role within the practice was Dental Nurse.

My main duties involved:

Ensuring decontamination of all equipment

Chairside assistants to Dentist/Therapist/Hygienist

Recording patient notes for Dentist/Hygienist using SOE

Ensuring surgery is set up prior to each patient appointment

Keeping surgery stock levels are kept up

Booking patient appointments using SOE

Receiving and recording lab work

Cashing up

Making and receiving phone calls

Dealing with emails

Taking payments