Alicia Perryman
Gainsborough,Lincolnshire
Summary
Seasoned customer service professional with extensive experience in education, hospitality, and sales. Always striving to exceed targets and enhance customer satisfaction. Proficient in office software and adept at navigating various digital platforms. Seeking opportunities to leverage skills and drive impactful results.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work history
Crew Member
McDonalds
South Hykeham/Gainsborough , Lincolnshire
2024.10 - 2026.04
- Contributed to operations in dynamic environments to ensure efficient service delivery.
- Championed the enforcement of gold standard food safety and hygiene regulations.
- Elevated customer service experiences through proactive engagement and support.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Flexibly took on various roles to support workflow.
Tattoo & Piercing training
Independent
Newark, Nottinghamshire
2024.07 - 2024.10
- Practised proper sterilisation techniques to maintain a clean and safe environment.
- Shadowed experienced artists to learn advanced shading techniques.
- Learnt in-depth knowledge about tattooing equipment by shadowing senior artists.
- Developed customer service skills whilst working at front office.
- Assisted customers with design choices for their satisfaction.
Junior Insurance Sales Consultant
Goodlord
Lincoln, Lincolnshire
2024.01 - 2024.07
- Assisted with product knowledge and sales inquiries.
- Supported compliance with Financial Conduct Authority and GDPR regulations.
- Facilitated customer service through effective phone etiquette.
- Navigating office software and Salesforce.
Bartender
Prince of Wales
Lincoln, Lincolnshire
2023.08 - 2024.01
- Assisted customers with enquiries and concerns.
- Managed cash transactions accurately and efficiently.
- Ensured compliance with food hygiene and safety regulations.
- Implemented Challenge 25 policy when serving alcohol and access to premises after certain hours.
Ceramics Instructor/Bunk Counsellor
Camp Matoaka
Maine , United States
2022.06 - 2022.06
- Assisted in lesson planning and teaching for children aged 8-15.
- Supported safeguarding children throughout activities and events.
- Created a warm, welcoming, and positive environment for all children.
- Ensured children under care were well-fed, happy, and safe at all times.
Cinema Host
Odeon Newark/Lincoln
Newark and Lincoln
2018.05 - 2021.11
- Undertook stock management duties in the concession stand, ensuring ample supply of snacks and drinks.
- Handled cash transactions at the box office, maintaining accuracy and efficiency.
- Responded to customer queries, ensuring satisfaction.
- Managed ticket sales to ensure smooth entry of patrons.
- Monitored screening rooms during film showings to prevent disturbances and disruptions.
- Increased awareness about special promotions or loyalty schemes by conveying details to customers.
Education
Level 2 Certificate - Understanding Safeguarding and Prevent
Learning Curve Group
Remote 2026.02 - 2026.04
Undergraduate Degree - BA (Hons) Illustration
University of Lincoln
Lincoln 2020.09 - 2023.07
Foundation Diploma - Art and Design
Newark College
Newark on Trent, Nottinghamshire 2017.09 - 2018.07
GCSE - GCSE’s including Maths and English
Newark Academy
Newark on Trent, Nottinghamshire 2010.09 - 2015.07
Skills
- Fast-paced adaptability
- Strong communication skills
- Service-oriented customer support
- Safeguarding knowledge
- Telephone and E-mail professionalism
- Computer proficiency
References
References available on request
Affiliations
- Illustration
- Crochet
- Cooking and Baking
- Crafting
References
References available upon request.
Timeline
Level 2 Certificate - Understanding Safeguarding and Prevent
Learning Curve Group
2026.02 - 2026.04
Crew Member
McDonalds
2024.10 - 2026.04
Tattoo & Piercing training
Independent
2024.07 - 2024.10
Junior Insurance Sales Consultant
Goodlord
2024.01 - 2024.07
Bartender
Prince of Wales
2023.08 - 2024.01
Ceramics Instructor/Bunk Counsellor
Camp Matoaka
2022.06 - 2022.06
Undergraduate Degree - BA (Hons) Illustration
University of Lincoln
2020.09 - 2023.07
Cinema Host
Odeon Newark/Lincoln
2018.05 - 2021.11
Foundation Diploma - Art and Design
Newark College
2017.09 - 2018.07
GCSE - GCSE’s including Maths and English
Newark Academy
2010.09 - 2015.07