Alicia Pereira
Summary
A highly skilled professional with a strong foundation in office administration and coordination, adept at boosting office morale and managing financial reporting. Demonstrates excellent communication and interpersonal skills, effectively engaging with diverse audiences. Proficient in invoicing and billing, with a keen eye for detail. Committed to leveraging these competencies to enhance organisational efficiency and support business objectives.
Adaptable and organised administrative professional with background in office management, event coordination and diary scheduling. Knowledgeable and hardworking communicator with up-to-date knowledge of relevant safety and data security regulations. Works hard to keep office running smoothly.
Overview
19
19
years of professional experience
Work history
Office Manager
InstaDeep LTD
London
2023.07 - Current
- Welcome visitors, employees and providers.
- Handled phone calls and mail (email, letters, packages) as primary contact for maintenance, mail supplies, and equipment.
- Maintain office expenditure reports.
- Organised staff holiday schedules without disrupting workflow continuity.
- Monitored supplies inventory and proactively anticipated supply needs.
- Assist other departments as required.
- Coordinated onboarding for new starters, ensuring they had all necessary resources on their first day.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Maintained company records in compliance with legal requirements.
- Liaised with IT department to rectify technical issues promptly.
Research Admin Assistant
Medical Research Council
London
2020.07 - 2023.06
- Support scientists and faculty members with their studies.
- Ordering products for the divisional group by obtaining quotes and inputting into the system via Oracle.
- Liaising with couriers when transporting or receiving medical supplies to ensure a smooth delivery of imported goods / equipment, dry ice etc.
- Complying with customs as often goods are stuck in transit and need additional paperwork to be filled in order to ensure its smooth delivery.
- Liaising with central services to resolve payment queries.
- Managed correspondence via email, post, and telephone to ensure timely communication. via email, post or telephone.
- Assisting with seminars, room bookings or workshops.
- Assisting with catering (where applicable).
- Inputting expenses, orders and ensuring payment has been made.
- Resolving any queries (i.e. chasing missing orders, organising post/courier collection.
- Prioritise workloads on a daily basis.
- Assisting with travel bookings.
- Sending new starters, the introduction to MRC/ Imperial College email and being a point of contact.
Office Manager
Oberthur Technologies
Peru
2014.02 - 2019.12
- Oversaw expenses and petty cash to maintain accurate financial records and ensure budget compliance.
- Managed incoming phone calls and mail to ensure effective communication
- Presented a professional and friendly first impression to all visitors and clients
- Organised stationery orders and liaised with suppliers to fulfil business needs
- Preparing for an upcoming audit by filing, archiving and photocopying documents.
- Partnering with all the Heads of Departments, ensuring compliance with statutory guidelines and Company policies and procedures.
- Worked alongside HR where helped the Payroll Administrator.
- Analysis of their payroll costs, payroll budgets, assessing training needs, employee issues and general people management coaching
Regional Complaints Officer
HSBC Bank plc
London
2007.10 - 2012.12
- Fully trained to manage complaints, ensuring that the bank delivered excellent customer service and complied with all regulatory requirements set by the FSA (Financial Services Authority).
- Enhanced customer experience throughout end-to-end complaint handling process.
- Provided assurance on consistent and fair outcomes in complaint resolutions.
- Investigated causes of complaints and communicated decisions with clear explanations of reasoning.
- This role involved gathering all relevant information including point of sale paperwork, product literature in order to carry out a full investigation. Liaising with customers, colleagues and internal departments.
- Liaising with relevant parties to ensure that the claim is dealt with in accordance to the nature of the claim.
- Collating delivery discrepancies and feedback for the region.
Education
BA (HONS) - Business and Spanish
London Metropolitan University
HND - Business Studies
London South Bank University
Skills
- Excellent communication skills, both written and verbal
- Excellent interpersonal skills and experience of dealing with diverse audiences
- Office coordination
- Office morale boosting
- Financial reporting
- Office administration
- Invoicing and billing
References
References are available upon request.
Timeline
Office Manager
InstaDeep LTD
2023.07 - Current
Research Admin Assistant
Medical Research Council
2020.07 - 2023.06
Office Manager
Oberthur Technologies
2014.02 - 2019.12
Regional Complaints Officer
HSBC Bank plc
2007.10 - 2012.12
HND - Business Studies
London South Bank University
BA (HONS) - Business and Spanish
London Metropolitan University