Summary
Overview
Work History
Education
Skills
References
Supporting Statement
Timeline
Generic

Alicia Morgan

Bromley,Kent

Summary

Results-driven Administrator and Office Coordinator within a busy environment, thriving in a hyper-acute setting. Proactive, determined, and organised professional with extensive administrative experience, excelling in task delegation, caseload management, and maintaining composure in busy environments. Refined communication skills and efficient at problem-solving, fostering optimal working relationships even in challenging situations.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work History

Research Administrator and Office Coordinator

Kings College Hospital NHS Foundation Trust
London
2023.03 - Current
  • Acting as the first point of contact for both telephone and email queries for the Research team for both the multi-disciplinary team and patients. Answering queries in a timely, polite and courteous manner using my own initiative to problem solve and take appropriate action.
  • Support in the Research Manger's absence with HR related duties e.g Documenting sickness, updating annual leave requests, processing applications and booking mandatory training.
  • Developing and maintain robust office systems and procedures, including implementing strategies to help maintain central filing and storage systems (electronic and paper) to ensure an efficient and effective working environment within the office for the senior Research Coordinators and management.
  • Providing administrative support for meetings, including minute taking, preparing agendas and following up on actions, compiling and distributing papers, booking meeting rooms and arranging refreshments.
  • Arrange administrative production of reports, annual plans, presentations including administrate support with development documents, collating and formatting material, including various commination material of briefings and updates and to oversee circulation of these.
  • Being responsible for assisting with the procurement of goods and services for the Research office using the trust's procurement system, maintaining adequate stationery supplies, as well as updating and tracking IT equipment for both the core team and wider clinical research team. Submitting expense claims for the team e.g travel, conferences fees, hotels, submitting petty cash forms for patient's on-site study visit reimbursements.
  • Working on selected projects under the direction of the Research Manager and Clinical Research Lead to help coordinate the research patient pathway forms screening through to trial closure, responsible for the collection and input of trial generated data.
  • Support the development and implementation of strategies to innovate and contribute to the development of network wide clinical and research-based policies and procedures.
  • Handling office mail, sorting and disturbing incoming post in a timely manner including booking courier collections, ensuring mail is collected and dispatched. Arranging the receipt and delivery of courier mail and parcels as required.
  • Proactively engaging in the coordination of morning ward rounds and A&E resus calls within a hyper-acute environment to optimise collaboration with the higher clinical team for enhanced patient recruitment in Stroke Research studies.

Clinical Trials Office Administrator

Kings College Hospital NHS Foundation Trust
London
2021.01 - 2023.03
  • Supporting the SIREN Operational Lead with coordination, administration and project management for the Urgent Public Health study SIREN, involving 500 healthcare participants cross-site at both King's Denmark Hill and PRUH Orpington during Covid-19 pandemic.
  • Responsible for monitoring the Outlook diary of the team and Operational Lead to ensure all important COVID-19 related meeting were attended by responding to meeting requests and ensuring planned activities are practical and coordinated at all times.
  • Undertaking appropriate training both mandatory and extra departmental training and to keep up to date with developments within Research and Innovation and trust.
  • Effective management of the shared Outlook inbox and responding to all enquiries that come through to the team from SIREN participants and team members cross-site, answering any queries effectively by email or over the phone in an efficient way.
  • Including coordination and running of trial clinics, booking and re-arranging appointments, screening and seeing participants in person.
  • Working alongside the Stroke Research team to provide ad-hoc administrative support to the Research nurses, Research Manager and Senior Coordinators with accurate electronic data entry.
  • Pursuing additional training to expand the role and elevate personal development, including mastering principle areas such as Good Clinical Practice, GDPR, and advanced Excel courses.
  • Acquired proficiency in Phlebotomy to actively contribute to the study, demonstrating competence to train and certify colleagues in this skill.

Medicine Finance Assistant Administrator

Kings College Hospital NHS Foundation Trust
London
2020.05 - 2021.01
  • Overseeing Administration tasks across Denmark Hill Hospital and Beckenham Beacon Hospital.
  • Proficiently manage prescription creation, invoice reconciliation on departmental systems, and accurate data input into Excel/Word databases
  • Utilise MS Office for daily tasks, including electronically archiving prescriptions and scanning invoices for Finance
  • Organise paperwork, file invoices, and distribute PODs externally; retrieve and distribute documents, draft meeting agendas, and take minutes
  • Monitor personal and team email inboxes, handling sensitive patient information, resolving queries, and escalating issues
  • Professionally handle phone calls from patients, healthcare providers, and higher management; coordinate mail collection and dispatch
  • Arrange collection of drugs from the hospital for external healthcare companies, ensuring timely receipt and dispatch.

Patient Records Administration Assistant

Kings College Hospital NHS Foundation Trust
London
2019.04 - 2020.05
  • Patient Records Assistant at Orpington Hospital
  • Tracked and filed records using PIMS system
  • Established electronic records and maintained proper filing in the library
  • Addressed inquiries on requested files across Kings
  • Coordinated with ward staff for note delivery and collection
  • Implemented archive procedures for inactive records
  • Transferred records to EDM system for integration
  • Merged notes into patient files for updates
  • Utilised MS Office for daily tasks
  • Collaborated with ward staff to streamline processes
  • Acted as a liaison between departments for effective communication.

John Lewis Visual Merchandiser

John Lewis and Partners
Croydon
2016.09 - 2019.04
  • Lead Merchandiser in Visual Merchandising Department
  • Produced and communicated detailed design plans using CAD software to provide Head Office with up to date store floor plans to increase in-store foot traffic by creating winning visual displays and provide stock level accuracy.
  • Responsible for branch shop floor presentation and supervising/training junior visual merchandisers
  • Managed both floor and window displays, room sets, and led seasonal changes
  • Created presentations and booked meeting rooms
  • Ordered display products and trained colleagues within the department
  • Prioritised heavy workload under tight time constraints
  • Liaised with departmental teams, suppliers, and management
  • Coordinated company standards and dealt with confidential business information
  • Managed departmental budgeting, processed orders on Oracle, processing expense reimbursements and handled administration
  • Utilised spreadsheets for various tasks, including auditing

John Lewis Management Apprenticeship

John Lewis and Partners
Croydon
2015.09 - 2016.09
  • Completed Level 3 Advanced Retail Management Apprenticeship
  • Rotated across different John Lewis departments, including the Home Department
  • Served as Service Lead Duty Manager for the shop floor
  • First point of contact for customer queries and complaints
  • Delivered outstanding customer service
  • Managed the presentation of the shop floor within the department and branch
  • Conducted monthly audit stock takes
  • Liaised with Head Office in the Merchandising team to resolve stock issues
  • Managed till and break rotas for the respective department
  • Ensured continuous shop floor cover
  • Maintained up-to-date knowledge on the store's current KPIs
  • Developed strategies to drive sales on specific products to maximize profits.

Boots Customer Assistant

Boots Pharmacy
Bromley
2012.07 - 2015.09
  • Worked in various departments over three years as a student
  • Dispensary role: Supported the Health Care counter, served customers with required medicine
  • Shadowed on-shift Pharmacist to understand prescription dispensing process
  • Anticoagulant department: Managed general admin tasks, photocopied prescriptions, filled patient records for home care prescriptions
  • Assisted on the No.7 counter in the fragrance department
  • Responsibilities included serving on tills and shop floor
  • Focused on delivering excellent customer service throughout different roles.

Education

Level 3 Advanced Management Apprenticeship -

John Lewis
London
2015.09 - 2016.09

UAL Level 3 Foundation Diploma in Art & Design -

Ravensbourne University London
London
2014.09 - 2015.09

3 A-Levels -

Bullers Wood School
Chislehurst
2012.09 - 2014.09

12 GCSES -

Bullers Wood School
Chislehurst
2010.09 - 2012.06

Skills

  • Advanced MS Office Suite knowledge
  • Data entry
  • Business administration
  • Operational support
  • Problem-solving
  • Time management
  • Communication skills

References

References available upon request.

Supporting Statement

In my current role as a Research Administrator and Coordinator within the Research and Innovation department at Kings College Hospital, I operate in a hyper-acute environment, this experience has adequately prepared me to thrive in an exceptionally demanding and dynamic setting, requiring strong prioritisation skills. My role enquires both independent and collaborative work, highlighting my capacity for autonomous problem-solving while ensuring transparent communication within the core team and broader clinical environment.


I am a proactive, determined and thorough individual with a robust work ethic, exceptional organisational skills, and a service-related approach. My administrative experience spans many fields, showcasing my ability to coordinate and manage caseloads, delegate tasks effectively, and maintain composure in busy acute environments, the importance of data protection and confidentiality when handling sensitive information. My excellent written and verbal communication skills, coupled with interpersonal strengths, have been refined through diverse roles, promoting optimal working relationships. efficient problem-solving and maintaining a constructive environment even in challenging situations.


Key Strengths:

  • Proven ability to prioritise demanding workloads efficiently, extensive use of MS Office and finance systems.
  • Effective communication skills within multidisciplinary teams.
  • Skilled in coordinating, managing caseloads, and delegating tasks appropriately.
  • Extensive experience in a hyper-acute environment both clinically and office based.
  • Proficient in administrative tasks such as minute-taking, agenda preparation, and report generation.
  • Expertise in maintaining robust office systems and procedures.
  • Successful procurement management for the Research office, including updating IT equipment.
  • Project coordination experience, contributing to the development of clinical and research-based policies and company demands.
  • Capability in handling logistical tasks, from sorting incoming mail to arranging courier collections.
  • Accomplished in providing administrative support for diverse projects and studies, such as the Urgent Public Health study SIREN during the Covid-19 pandemic.


My extensive experience, including rotations in various NHS departments, leadership as a Merchandiser, IT and finance systems knowledge and currently as the Administrator/Coordinator in Stroke Research Office, has equipped me with an expansive skill set. Excelling in fast-paced, high-pressure environments is evident in my current role, where I manage diverse administrative tasks, coordinate projects, and contribute to innovative strategies within the Research department. My capacity to handle urgent situations, prioritise effectively, and communicate clearly aligns seamlessly with the dynamic requirements of the position. I am confident that my background, coupled with my proactive and determined nature, positions me as an ideal candidate for this role. I am eager to bring my skills, experience, and dedication to contribute positively to your team.

Timeline

Research Administrator and Office Coordinator

Kings College Hospital NHS Foundation Trust
2023.03 - Current

Clinical Trials Office Administrator

Kings College Hospital NHS Foundation Trust
2021.01 - 2023.03

Medicine Finance Assistant Administrator

Kings College Hospital NHS Foundation Trust
2020.05 - 2021.01

Patient Records Administration Assistant

Kings College Hospital NHS Foundation Trust
2019.04 - 2020.05

John Lewis Visual Merchandiser

John Lewis and Partners
2016.09 - 2019.04

John Lewis Management Apprenticeship

John Lewis and Partners
2015.09 - 2016.09

Level 3 Advanced Management Apprenticeship -

John Lewis
2015.09 - 2016.09

UAL Level 3 Foundation Diploma in Art & Design -

Ravensbourne University London
2014.09 - 2015.09

3 A-Levels -

Bullers Wood School
2012.09 - 2014.09

Boots Customer Assistant

Boots Pharmacy
2012.07 - 2015.09

12 GCSES -

Bullers Wood School
2010.09 - 2012.06
Alicia Morgan