Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Machin Perez

Epsom

Summary

Im a creative and driven individual who recently achieved three top grade BTEC qualifications. Im passionate about subjects that blend creativity, culture and social impact, and I thrive in environments where I can engage with people from all walks of life. While I'm excited to pursue a related university course in the near future, I'm currently looking for a role where I can contribute meaningfully, grow professionally and continue exploring my purpose and saving for my future. I take pride in my strong communication skills and my ability to help create safe, inclusive spaces. I'm eager to bring these strengths into any opportunity that comes my way.

Overview

3
3
years of professional experience

Work History

Team member

Oliver Bonas
Epsom, Surrey
10.2024 - 01.2025
  • Advised customers on product selection based on their needs.
  • Participated in staff meetings contributing valuable insights for improvement.
  • Lead the training of new staff members to improve team efficiency.
  • Upheld company policies whilst interacting with customers and colleagues.
  • Maintained display and organisation of department based on visual merchandising guidelines.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Dealt with returns, ensuring customer satisfaction.
  • Contributed to sales targets through active promotion of products.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Worked flexible hours including weekends and holidays to meet operational needs.

Front of house team member

The Posh Plaice
Epsom, Surrey
03.2024 - 04.2024
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Upheld health and safety regulations whilst preparing food items.
  • Handled complaints with patience and professionalism, ensuring customer retention.
  • Communicated effectively with customers over the phone, reduced misunderstandings regarding orders.

Apprentice/Receptionist

Matthew David Hair Salon
Mayfair, City of Westminster
10.2021 - 05.2022
  • Greeted customers warmly upon arrival, establishing a welcoming environment in the salon.
  • Demonstrated professionalism and discretion when dealing with sensitive client information.
  • Sustained cleanliness of salon, enhancing overall client experience.
  • Collaborated closely with team members for smooth salon operations.
  • Implemented safety protocols whilst using heat styling tools, reducing risk of accidents.
  • Processed payments and provided receipts and appointment reminder cards for upcoming bookings.
  • Managed complex schedules for multiple stylists, coordinating and confirming client appointments, maximising revenues.
  • Enhanced communication with clients by promptly answering phone calls and emails.

Education

Certificate of Higher Education - Pearson BTEC Level 3 National Extended Certificate (360) RQF in Travel and Tourism

The Beacon School
Epsom, Surrey
09/2022 - 06/2024

Certificate of Higher Education - Pearson BTEC Level 3 National Extended Certificate (360) RQF in Business

The Beacon School
Epsom, Surrey
09/2022 - 06/2024

Certificate of Higher Education - Pearson BTEC Level 3 National Extended Certificate (360) RQF in Health and Social Care

The Beacon School
Epsom, Surrey
09/2022 - 06/2024

Skills

  • Customer Service
  • Positive attitude
  • Problem-solving
  • Team building

Timeline

Team member

Oliver Bonas
10.2024 - 01.2025

Front of house team member

The Posh Plaice
03.2024 - 04.2024

Apprentice/Receptionist

Matthew David Hair Salon
10.2021 - 05.2022

Certificate of Higher Education - Pearson BTEC Level 3 National Extended Certificate (360) RQF in Travel and Tourism

The Beacon School
09/2022 - 06/2024

Certificate of Higher Education - Pearson BTEC Level 3 National Extended Certificate (360) RQF in Business

The Beacon School
09/2022 - 06/2024

Certificate of Higher Education - Pearson BTEC Level 3 National Extended Certificate (360) RQF in Health and Social Care

The Beacon School
09/2022 - 06/2024

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Alicia Machin Perez