Alicia Jones
Wallasey,Wirral
Summary
Detail-oriented and energetic professional with extensive expertise in data inputting, invoicing and billing procedures, and accounting basics. Demonstrates exceptional skills in business correspondence writing, calendar scheduling, and records management, ensuring confidentiality maintenance and resilience under pressure. Proficient in Microsoft Office and spreadsheet creation, with a strong focus on client relations and telephone etiquette. Committed to enhancing organisational efficiency through meticulous bookkeeping knowledge and time management strategies.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Administrative Assistant
Gardiner Russell Accounting Limited
Heswall, Wirral
03.2023 - Current
- Streamlined administrative processes for increased efficiency in the workplace.
- Managed front desk duties to ensure smooth operation of reception area.
- Organised client meetings, prepared agendas and took detailed minutes.
- Streamlined document filing process by introducing an organised approach.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Interacted professionally with clients providing excellent service at all times.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Supported accurate record-keeping with proficient data entry skills.
Bar and restaurant supervisor
Franklyn's Bar & Kitchen
Heswall, Wirral
05.2021 - 03.2023
- Handled complex situations under pressure while maintaining high levels of professionalism.
- Liaised closely with management on operational matters to ensure business objectives were met.
- Handled cash transactions accurately, maintaining financial integrity of the establishment.
- Trained new team members to improve their skills and performance.
- Resolved customer issues promptly, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Fostered good relationships with regular patrons which increased customer loyalty towards the establishment.
- Supervised bar staff, resulting in improved service quality.
General assistant
Riverside Bowl
New Brighton, Wirral
11.2018 - 05.2021
- Helped resolve customer queries promptly, fostering good relations with clients.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
- Handled cash transactions accurately, enhancing financial integrity.
- Followed strict hygiene practices, providing a sanitary kitchen environment.
- Handled all foods, storage and cleaning activities in accordance with sanitary procedures.
- Maintained an organised reception area for a professional business environment.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
Education
Diploma of Higher Education - Accounting
Wirral Met College
Birkenhead, Wirral 09.2023 - 06.2025
A-Levels - Science & PE
Weatherhead High School
Wallasey 09.2017 - 06.2019
GCSEs - English, Maths, Science, PE, Childcare
Weatherhead High School
Wallasey 09.2015 - 06.2017
Skills
- Data inputting
- Invoicing and billing experience
- Accounting basics
- Patience and diplomacy
- Business correspondence writing
- Calendar scheduling
- Bookkeeping knowledge
- Spreadsheet creation
- Confidentiality maintenance
- Billing procedures
- Microsoft Office proficiency
- Client relations
- Telephone etiquette
- Records management
- Time efficiency
- Resilience under pressure
Affiliations
- Horse Riding
- Gym
Timeline
Diploma of Higher Education - Accounting
Wirral Met College
09.2023 - 06.2025
Administrative Assistant
Gardiner Russell Accounting Limited
03.2023 - Current
Bar and restaurant supervisor
Franklyn's Bar & Kitchen
05.2021 - 03.2023
General assistant
Riverside Bowl
11.2018 - 05.2021
A-Levels - Science & PE
Weatherhead High School
09.2017 - 06.2019
GCSEs - English, Maths, Science, PE, Childcare
Weatherhead High School
09.2015 - 06.2017
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