Alicia Ilele
Oldham
Summary
Highly skilled professional with extensive expertise in customer service, client relationship management, and credit risk assessment. Demonstrates advanced proficiency in Microsoft Office Suite, project and risk management, and process improvement strategies. Adept at underwriting, policy development, and ensuring client confidentiality while delivering outcome-driven solutions. Combines analytical acumen with effective communication and decision-making skills to optimise operations and achieve organisational goals. Experienced in remote work environments with a strong focus on time management and problem-solving to enhance efficiency and client satisfaction.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work history
Senior Underwriter
Access Fertility Ltd
Remote, England
09.2023 - 04.2025
- Provide mentorship and development to junior underwriters, offering support and training in sophisticated risk assessment and pricing methodologies
- Ensure they comprehend the company's underwriting principles thoroughly
- Evaluate the risk of lending to patients by assessing their financial health, credit history, and repayment ability to decide loan approval and terms
- Reviewing loan applications, verifying supporting documentation, and analyzing financial information to assess risk
- Create a detailed training manual to provide comprehensive guides enabling outer team to perform tasks effectively
- Constructed an extensive process map for the company's Buy Now Pay Later (BNPL) product underwriting procedure, optimizing critical decision points
- Developed and updated BNPL policy wording to outline coverage and exclusions and used as a tool for risk management
- Streamlining the underwriting process to remove unnecessary steps leading to faster and more efficient processes
- Ad-hoc admin
Assistant Underwriter
RSA Insurance Group
Remote, England
01.2020 - 08.2023
- Manage and maintain 80% (200+ cases) of all companies online travel insurance policies by sending out pre-renewal requirements, performing a full analysis and determining and sending out renewal quotes in a timely manner
- Determining premiums by reviewing and performing risk analysis and writing quotes on both online and offline travel renewals
- Production of insurance documents using word and pdf
- Liaising with insurance brokers through phone and email to negotiate terms of customers renewals
- Collecting information and performing data entry on behalf of senior underwriters
- Use of excel to formulate and work out premiums
- Analyse risk factors, and investigate insured history to determine the cost and benefit ratio associated with insuring prospective clients
- Ad-hoc admin on behalf of senior underwriters
Account Executive
Investors in People
Manchester, England
04.2019 - 10.2019
- Effeciently leading, planning and executing local projects; successfully planned, established and launching local projects for each quarter for the financial year
- Overseeing, reviewing and supporting practitioner caseload, ensuring work is carried out on time and minimising risk of project delay
- Liaison between different levels of stakeholders to ensure the project delivered to stakeholder’s expectation, in a timely manner, good quality and on budget
- Hosting and presenting project to large number of existing clients in professional, increasing upselling of products
- Coordinating project logistics: including transport and resources
- Working with marketing to, publicise and deliver relevant social media content and campaigns to maintain engagement with existing clients and re-engage with previous clients
- Proactively handling client communication and communicating client agendas to practitioners
- Manchester
Telemarketing Executive
Iris Software Group
Manchester, England
02.2019 - 03.2019
- Undertook both outbound and inbound activities
- Created and delivered quality, qualified appointments with business prospects to secure the future success of the keytime sales team
- Exceeded sales Revenue targets in line with agreed Key Performance Indicators
- Built and maintained strong pipeline for future business opportunities
- Identify cross-selling opportunities and referrals for other areas of the IRIS Software Group Business
- Maintained business prospect database with key market and competitor information
Social Action Manager
NCS The Challenge
Greater Manchester, England
06.2018 - 09.2018
- Successfully supported delivery of 15 small social action projects over the summer from initiation to close
- Managing staff teams of 5 or more, empowering staff to meet objectives
- Control risk and minimise uncertainties to increase desired outcome of project deliverables
- Ensure that project deliverables are of the right quality and meet stakeholder expectations
- Overseeing resource planning, implementing A system view of value streams to improve the flow of value, using lean methodologies to cut waste
- Oversaw day-to-day execution, and monitoring progress and evaluates performance, bringing the project to a close, and capturing the lessons learned
- Applying and bringing lessons learned from myself and staff and implementing them unto next project
- Coordinating programme Logistics: including transport, equipment and other programme resources
- Money Management: Sponsorship money (cash and online giving pages,) petty cash, budgets and reconciliations
Education
MSc - Project Management
University of Salford
03.2017 - 06.2018
BSc (hons) - International Hospitality Management
University of Surrey
09.2012 - 06.2015
French (A) Levels, BTEC - Leisure & Tourism
Loreto College
09.2010 - 05.2012
Degree 11 GCSE's (A-C) - including Math and English
Our Lady’s R.C High School
09.2005 - 07.2010
Skills
- Experienced remote worker
- Effective communication
- Attentive listening skills
- Advanced knowledge of Microsoft suites
- Project and risk management
- Outcome driven
- Client relationship management
- Loan products understanding
- Client confidentiality respect
- Decision-Making proficiency
- Credit risk assessment
- Analytical acumen
- Effective time management
- Underwriting
- Policy development
- Process improvement strategies
Languages
English
French
References
References available upon request.
Timeline
Senior Underwriter
Access Fertility Ltd
09.2023 - 04.2025
Assistant Underwriter
RSA Insurance Group
01.2020 - 08.2023
Account Executive
Investors in People
04.2019 - 10.2019
Telemarketing Executive
Iris Software Group
02.2019 - 03.2019
Social Action Manager
NCS The Challenge
06.2018 - 09.2018
MSc - Project Management
University of Salford
03.2017 - 06.2018
BSc (hons) - International Hospitality Management
University of Surrey
09.2012 - 06.2015
French (A) Levels, BTEC - Leisure & Tourism
Loreto College
09.2010 - 05.2012
Degree 11 GCSE's (A-C) - including Math and English
Our Lady’s R.C High School
09.2005 - 07.2010
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