Alicia Garland
Manchester,Greater Manchester
Summary
Dynamic professional with expertise in mixology, event planning, and high-volume multitasking. Skilled in POS systems, cash handling, and licensing compliance, ensuring effective operations in diverse environments. Delivered exceptional customer experiences through upselling and tailored recommendations. Certified Teacher Assistant, fostering teamwork and achieving organisational goals with resilience and creativity.
Overview
8
8
years of professional experience
Work history
Bar manager
The DEN
Bury, Borough of Bury
2025.08 - Current
- Developed cocktail menus, resulting in increased beverage sales.
- Cultivated positive customer relationships, increasing loyalty to the establishment.
- Sourced and recruited new talent and entertainment for diverse events, enhancing the venue's appeal and customer experience.
- Improved staff performance through regular feedback sessions and training programmes.
- Streamlined cash handling procedures, minimising discrepancies in daily tallies.
- Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
- promote events on social media for marketing.
-
Dancer entertainer and bar staff
Party Bingo Entertainments
United kingdom(travelling job), Around the UK
2025.12 - 2026.02
- Mastered diverse range of dance styles including ballet, jazz, hip hop, and tap for entertainment.
- Performed in tours, showcasing British dance to audiences.
- Enhanced theatre productions by delivering emotionally engaging performances that captivated audiences.
- Provided bar service to patrons during performances, ensuring smooth transactions while maintaining focus on dance duties.
- Performed hair and makeup tasks prior to opening curtain calls ensuring a polished aesthetic impression.
Bar AM, entertainments manager and chef
The Major
Ramsbottom, Borough of Bury
2025.01 - 2025.09
- Upheld high standards of food and beverage services at events.
- Prepared and served high standard fresh food including pizzas, burgers and tacos.
- Coordinated live bands and organised events like bingo and quiz nights to engage audiences and build vibrant atmospheres.
- Optimised lighting and sound effects to enhance audience enjoyment.
- Handled budgeting responsibilities for cost-effective event management.
- Ensured compliance with licensing laws for legal operations.
- Prioritised safety regulations, minimising risk at events.
- Resolved team conflicts to promote a harmonious work environment.
FOH and Bar
Hamiltons Whitefield
Whitefield, Lancashire
2024.08 - 2025.03
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Maintained hygiene standards by cleaning work areas and equipment efficiently.
- Successfully delivered on tasks within tight deadlines.
- Completed duties to deliver on targets with accuracy and efficiency.
- Supported colleagues by providing guidance, enhancing team collaboration.
- Fostered positive team dynamics through respectful interactions and assistance.
- Carried out day-to-day duties accurately and efficiently.
FOH Bar and waiter
The Alchemist
Manchester, Manchester
2024.02 - 2024.07
- Delivered excellent customer service through friendly and polite interaction.
- Accommodated special dietary requests, enhancing customer dining experience.
- Handled payment transactions to guarantee smooth customer checkout process.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Relayed feedback from customers to management for continuous improvement.
FOH bar and promotor
Progaganda night club
manchester, lancashire
2022.11 - 2023.12
- Promoted drinks and upselling through active social media engagement and venue presence.
- Came up with new and enjoyable cocktails and added them to the menu.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Collaborated with team members to create targeted strategies for achieving results.
- Strengthened working relationships by engaging in team-building activities.
- Oversaw cellar operations, including stock management and maintaining overall cleanliness.
bar and dancer
Club66
bury, manchester
2022.12 - 2023.01
- served drinks in heels and performance outfits while delivering a high standard of speed, quality and friendliness of bar work and customer service.
- Attended photographic and filming shoots to promote club and elevate professional profile, contributing to increased visibility.
- Collaborated with colleagues to ensure smooth shift operations while introducing innovative ideas for business improvement.
- Cleaned stages regularly to ensure safe and hygienic environment for events, enhancing overall guest experience.
FOH waiter
The Ivy
Chichester, West Sussex
2022.09 - 2022.11
- Recommended additional drink and food options, enhancing customer experience and satisfaction.
- Resolved customer concerns and escalated major issues to supervisor for prompt resolution.
- Produced high-volume orders to effectively meet customer demand.
- Took on extra responsibilities to support team objectives and streamline workflow.
- Identified issues, analysed information and provided solutions to problems.
- Supervised work of contracted employees to deliver work on schedule.
- Updated databases while complying with GDPR regulations.
FOH Team Member (bar and waiter)
Trents Greene King
Chichester, west sussex
2021.04 - 2022.08
- Safely delivered food and drink to customers in a professional manner.
- Managed daily operations of the pub, including opening and closing procedures.
- Worked efficiently and quickly to get line checks and daily tasks completed when not busy.
- Assisted team members by working additional hours during peak times.
- Utilised practical communications skills to maintain and build positive client relationships.
- Advertised events, food and drink on social media to strengthen business reputation.
- Developed targeted marketing campaigns using social media strategies, enhancing product visibility.
Chef Assistant
The Trading post coffee roasters
Chichester, West Sussex
2021.08 - 2021.11
- Prepared and cooked food efficiently to meet tight deadlines and maintain service quality.
- Executed stock counts of ingredients and supplies to ensure availability and prevent service disruptions.
- Maintained kitchen stations in line with health and safety standards.
- Organised and coordinated cleaning tasks for pot washers to maintain cleanliness and support operations during peak hours. in the cleaning of plates, cutlery and glasses during busy restaurant periods.
- Disposed of unused food and waste into appropriate disposal systems.
Chef BOH
Trents Greene King
Chichester, west sussex
2021.04 - 2021.08
- Opened and closed kitchen independently, adhering to safety protocols.
- Monitored system performance, troubleshooting issues to maintain smooth kitchen operations.
- Restocked supplies and completed food preparation for seamless shift transitions.
- Supported team and customers with stock and inventory queries, ensuring efficient operations.
- Customised products to meet user specifications improving customer experience.
- Supported financial and business forecasts to facilitate accurate budgets.
Holiday club coach
Quality Sport
Manchester , Lanchashire
2020.01 - 2021.04
- Planned and coordinated engaging activities for children to foster learning and fun while ensuring correct safety measures were implemented.
- Successfully looked after groups of children between the ages of 4 and 13.
- Managed food and drink provisions while independently overseeing lunch and break times for children.
- Provided constructive feedback during staff meetings to enhance processes and introduce new ideas.
Child care, cook, cleaner, managed finance/stocks
Fairy Godmothers Pamper Palace
Radcliffe, Manchester
2019.01 - 2020.06
- Correctly and safely operated all kitchen equipment in accordance with set guidelines.
- Thoroughly prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Communicated closely with other staff members and clients to fully understand special customer orders, including those with allergies and intolerances.
- Processed monetary transactions accurately and efficiently, ensuring a smooth customer experience.
- Presented and replenished merchandise attractively, enhancing product visibility and appeal.
- Assisted customers with purchases, item location, and reward programme enrolment, fostering loyalty and satisfaction.
Party host, waiter and cleaner
Jungle Mayhem
Radcliffe, Manchester
2019.08 - 2020.02
- Prepared food and drink with hygiene checks and kept tables neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
- Guided guests through dining rooms and provided needed assistance.
- Answered questions about menu selections and made recommendations when requested.
- Addressed guest complaints by actively listening and relaying issues to restaurant manager for prompt resolution.
- Checked menus for accuracy and cleanliness to confirm availability and ensure a pleasant dining experience.
- Calculated charges, issued bills and collected payments on the tills.
- Managed closing duties, including restocking items and reconciliation of cash drawer.
- Stocked newly delivered inventory in storage, kitchen and food prep stations.
- Ensured toilet facilities were clean and stocked with essentials to maintain guest satisfaction.
Education
Bachelor of Arts - Musical theatre
University of Chichester
Chichester, WSXDiploma of Higher Education - Musical theatre performance and business
Shockout arts
ManchesterGCSE -
The Derby High School
Radcliffe BuryBachelor of Arts - Performing arts
Shockout Arts
Manchester 2025.09 -
Skills
- Mixology expertise
- POS and cash handling
- Compliance and licensing
- High-volume multitasking
- Upselling techniques
- Crowd management
- Event planning
- BOH and FOH team member
- Clear communication
- Conflict resolution
- Improvisation and adaptability
- Resilience
- Team worker and individual worker
- Public speaking
- Artistic relations
Affiliations
- Painting
- Shoe customisation
- Skateboarding
- Dancing, singing, acting
- Music production
- Piano and Ukelele
- Mixology
Languages
English
Beginner
References
References available upon request.
Timeline
Dancer entertainer and bar staff
Party Bingo Entertainments
2025.12 - 2026.02
Bachelor of Arts - Performing arts
Shockout Arts
2025.09 -
Bar manager
The DEN
2025.08 - Current
Bar AM, entertainments manager and chef
The Major
2025.01 - 2025.09
FOH and Bar
Hamiltons Whitefield
2024.08 - 2025.03
FOH Bar and waiter
The Alchemist
2024.02 - 2024.07
bar and dancer
Club66
2022.12 - 2023.01
FOH bar and promotor
Progaganda night club
2022.11 - 2023.12
FOH waiter
The Ivy
2022.09 - 2022.11
Chef Assistant
The Trading post coffee roasters
2021.08 - 2021.11
FOH Team Member (bar and waiter)
Trents Greene King
2021.04 - 2022.08
Chef BOH
Trents Greene King
2021.04 - 2021.08
Holiday club coach
Quality Sport
2020.01 - 2021.04
Party host, waiter and cleaner
Jungle Mayhem
2019.08 - 2020.02
Child care, cook, cleaner, managed finance/stocks
Fairy Godmothers Pamper Palace
2019.01 - 2020.06
GCSE -
The Derby High School
Diploma of Higher Education - Musical theatre performance and business
Shockout arts
Bachelor of Arts - Musical theatre
University of Chichester