Alicia Culham
Ipswich,Suffolk
Summary
'm a hard-working individual with strong communication and great team skills. I'm organised, efficient, work well under pressure. I'm used to working under pressure with many deadlines to meet, while ensuring I do so with a great attitude at all times. I would love to be able to transfer all my skills into another workplace.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Team manager
East Of England Co-op
05.2025 - Current
- Addressed customer complaints promptly, ensuring customer satisfaction at all times.
- Implementing staff schedules to ensure sufficient coverage during peak times, while adhering to store budgets and maintaining flexible working patterns for all staff.
- Boosting morale by recognising and rewarding exceptional work and always keeping a positive attitude in the workplace.
- Achieved higher team efficiency with regular training, good communication in the workplace and always being on hand to assist staff when needed.
- Money handling, including weekly cash counts.
- Assisting with recruiting and training staff to help build a strong team.
- Monitored health and safety measures for guaranteed compliance.
Customer service assistant
East Of England Co-op
07.2017 - 05.2022
- Prioritised tasks during busy periods to ensure that everywhere was always accessible for customers.
- Provided exceptional levels of customer service consistently with a warm and friendly attitude.
- Communicated effectively with colleagues to ensure all our daily tasks are completed while not sacrificing customer service.
- Handled cash transactions, lottery transactions and pay point transactions correctly.
Education
GCSEs -
Chantry Acandemy
Ipswich, Suffolk 09.2012 - 07.2017
A-Levels -
One six form and college
Ipswich, Suffolk 09.2017 - 06.2019
Skills
- Strong team player with leadership abilities
- Great time management skills, can meet deadlines and work well under pressure where it's needed
- Great people skills; I'm polite and friendly, but can also handle tough situations politely and calmly
- A reliable member of the team who will always be punctual and hard-working
- basic computer skills from having to deal with budget figures, scheduling, etc
Affiliations
- I enjoy travelling in the time off that I get, aswell as spending time with family and friends.
Timeline
Team manager
East Of England Co-op
05.2025 - Current
A-Levels -
One six form and college
09.2017 - 06.2019
Customer service assistant
East Of England Co-op
07.2017 - 05.2022
GCSEs -
Chantry Acandemy
09.2012 - 07.2017