Alicia Costa
Bristol,BST
Summary
I am a confident and self motivated individual who takes pride in their work and strives to deliver everything I do to a high quality standard.
I have established a good understanding of customer service skills and how to deliver good service to clients in many different areas of work.
During many different experiences I have also developed a good understanding of time management and prioritization skills to make sure everything gets done in the right order.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Receptionist
Forza Motorcycles
London, City of London
2025.01 - 2025.09
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Managed phone calls, resulting in effective communication flow within the company.
- Booking in customer MOT's efficiently.
- Maintain service logs and customer records.
- Update inventory requests for front-desk items.
- Track pending jobs and follow up with customers.
- Acted as first point of contact for wide range of personnel.
- Prioritized work when needed to remain efficient.
- Answered around 4-6 calls an hour with professional customer service.
Housekeeping cleaner
Omni Hotels
London, City of London
2024.07 - 2024.11
- Utilised environmentally friendly cleaning products to ensure sustainable practices whilst maintaining high cleanliness standards.
- Achieved spotless environment for clients through thorough dusting, mopping, and sweeping.
- Managed inventory of cleaning supplies effectively to avoid running out unexpectedly.
- Upheld highest cleanliness standards in client homes by diligent washing, scrubbing, and sanitising of surfaces.
- Carried out deep cleans as necessary resulting in an immaculate living space for clients' enjoyment.
- Time management skills were key due to the fact we had 30 minutes per room and had 14 rooms to do per day
- Serviced bathrooms with fresh supplies and regular cleaning.
- Cleaned efficiently whilst keeping a very high standard due to the hotel being a 5 star accommodation
Waitress
Brampton's sandwich bar and coffee shop
Bexleyheath, Bexley
2024.01 - 2024.06
- Provided friendly and efficient customer service
- Performed opening and closing duties as required
- Served meals and drinks in a timely manner
- Operated POS system and handled payments
- Maintained cleanliness of tables and service areas
- Assisted with takeaway orders and packaging
- Communicated clearly with kitchen and bar staff
- Responded professionally to customer requests and concerns
- Restocked supplies and monitored inventory levels
- Followed food safety and hygiene standards
- Supported team members during busy periods
Customer service trainee
British land
Canada water, London
2023.09 - 2023.12
- Conducted customer service training in various languages resulting in enhanced customer satisfaction levels.
- Delivered high quality customer service whilst being under pressure within a fast paced working environment.
- Completed a course in first aid and first responder training
- Coordinated with departments to streamline customer service operations.
- Enhanced client relationships by providing excellent customer service.
- Shadowed employees whilst taking valuable notes to reflect upon and learn vital information
- Prioritized different tasks in order of importance to ensure they were delivered accurately and on time
Education
BTEC - Health And Social Care
Bromley College of Further And Higher Education (LSEC)
London 2024.09 - 2025.08
GCSEs - English Literature / English Language / Art / Geography / Portuguese
Harris Academy Chobham
Stratford, Newham 2022.07 - 2023.05
Skills
- Client relationship
- Customer service
- Housekeeping
- Time management
- Self motivated
- Electronically efficient
- Project management
- Administration
- Communication skills
- Microsoft software ( word , excel , spreadsheet)
- Food and beverage handling
- Prioritization
Languages
2,6
Languages
Portuguese
Fluent
English
Native
Timeline
Receptionist
Forza Motorcycles
2025.01 - 2025.09
BTEC - Health And Social Care
Bromley College of Further And Higher Education (LSEC)
2024.09 - 2025.08
Housekeeping cleaner
Omni Hotels
2024.07 - 2024.11
Waitress
Brampton's sandwich bar and coffee shop
2024.01 - 2024.06
Customer service trainee
British land
2023.09 - 2023.12
GCSEs - English Literature / English Language / Art / Geography / Portuguese
Harris Academy Chobham
2022.07 - 2023.05