Alicia Costa
Bristol,BST
Summary
I am a confident and self motivated individual who takes pride in their work and strives to deliver everything I do to a high quality standard.
I have established a good understanding of customer service skills and how to deliver good service to clients in many different areas of work.
During many different experiences I have also developed a good understanding of time management and prioritization skills to make sure everything gets done in the right order.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Pet sitter
Self
Bexleyheath, Bexley
07.2025 - 10.2025
- Administered feeding schedules accurately according to owner instructions.
- Handled tasks like vet appointments, facilitating timely medical check-ups.
- Prepared customised feeding plans based on each pet's dietary needs, promoting better health.
- Accommodated special requests from owners such as grooming or specific dietary requirements for pets' satisfaction.
- Provided outstanding pet care to various breeds of dogs and cats.
- Maintained a clean supply of water and adequate food at all times for happy, healthy pets.
- Administered medication to sick pets as required, recording accurately and reporting any changes in health or behaviour to owners.
Events staff member
Dartford football club
Dartford, Kent
12.2024 - 01.2025
- Provided professional customer support to any clients who had questions or requests.
- Used Microsoft word and spreadsheet to manage future bookings and arrivals
- Fostered positive relationships with clients through proactive communication and problem-solving skills.
- Improved overall event experience with meticulous attention to detail.
- Assisted in post-event clean up, leaving the venue spotless every time.
- Setup stalls, banners, signage correctly contributing towards a well-decorated venue.
- Coordinated catering services during events ensuring all guests were served on time.
- Ensured safety regulations adherence to create a secure environment for attendees.
Housekeeping cleaner
Omni Hotels
London, City of London
07.2024 - 10.2024
- Utilised environmentally friendly cleaning products to ensure sustainable practices whilst maintaining high cleanliness standards.
- Achieved spotless environment for clients through thorough dusting, mopping, and sweeping.
- Managed inventory of cleaning supplies effectively to avoid running out unexpectedly.
- Upheld highest cleanliness standards in client homes by diligent washing, scrubbing, and sanitising of surfaces.
- Carried out deep cleans as necessary resulting in an immaculate living space for clients' enjoyment.
- Time management skills were key due to the fact we had 30 minutes per room and had 14 rooms to do per day
- Serviced bathrooms with fresh supplies and regular cleaning.
- Cleaned efficiently whilst keeping a very high standard due to the hotel being a 5 star accommodation
Customer service
British land
Canada water, London
09.2023 - 12.2023
- Conducted customer service training in various languages resulting in enhanced customer satisfaction levels.
- Delivered high quality customer service whilst being under pressure within a fast paced working environment.
- Completed a course in first aid and first responder training
- Coordinated with departments to streamline customer service operations.
- Enhanced client relationships by providing excellent customer service.
- Shadowed employees whilst taking valuable notes to reflect upon and learn vital information
- Prioritized different tasks in order of importance to ensure they were delivered accurately and on time
Education
BTEC - health and social care
Bromley college of further and higher education (LSEC)
London 09.2024 - 08.2025
GCSEs - English Literature / English Language / Art / Geography / Portuguese
Harris Academy Chobham
Stratford, Newham 07.2022 - 05.2023
Skills
- Client relationship
- Customer service
- Housekeeping
- Time management
- Self motivated
- Electronically efficient
- Project management
- Administration
- Communication skills
- Microsoft software ( word , excel , spreadsheet)
- Food and beverage handling
Languages
Portuguese
Fluent
Spanish
Elementary
Timeline
Pet sitter
Self
07.2025 - 10.2025
Events staff member
Dartford football club
12.2024 - 01.2025
BTEC - health and social care
Bromley college of further and higher education (LSEC)
09.2024 - 08.2025
Housekeeping cleaner
Omni Hotels
07.2024 - 10.2024
Customer service
British land
09.2023 - 12.2023
GCSEs - English Literature / English Language / Art / Geography / Portuguese
Harris Academy Chobham
07.2022 - 05.2023