Summary
Overview
Work history
Education
Skills
References
Timeline
Hi, I’m

Alicia Cortabitarte

Kingston upon Thames

Summary

Highly enthusiastic individual seeking flexible part-time work opportunities, preferably weekends, as I have a 3 year old son.

I deliver well under pressure with over 7 years of customer service in the retail industry in time managed environments . Easily adaptable and can work well within a team to achieve goals and targets set by my employer as well as on my own.

Overview

7
years of professional experience
7
years of post-secondary education

Work history

B&Q
New Malden, Kingston upon Thames

Digital Hub Administrator
11.2017 - Current

Job overview

  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Oversaw database to maintain updated records and accuracy.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.

M&S
Kingston upon Thames

Retail sales assistant (seasonal role)
10.2017 - 10.2024

Job overview

  • Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Implemented effective customer service procedures to encourage positive feedback.

Merlin Entertainments
Chessington, Kingston upon Thames

Customer sales advisor (seasonal role)
10.2017 - 10.2024

Job overview

  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Education

The Holy Cross School
New Malden

A-Levels from French, Science, Health and Social Care
09.2015 - 06.2017

The Holy Cross School
New Malden

GCSEs from 10 GCSEs including English and Maths
09.2010 - 06.2015

Skills

  • Strategic Planning
  • Client account management
  • Customer relationship building
  • Excellent customer service skills
  • Customer service management
  • Sales administration
  • Advanced computer skills

References

References available upon request.

Timeline

Digital Hub Administrator

B&Q
11.2017 - Current

Retail sales assistant (seasonal role)

M&S
10.2017 - 10.2024

Customer sales advisor (seasonal role)

Merlin Entertainments
10.2017 - 10.2024

The Holy Cross School

A-Levels from French, Science, Health and Social Care
09.2015 - 06.2017

The Holy Cross School

GCSEs from 10 GCSEs including English and Maths
09.2010 - 06.2015

Similar Profiles

Create profile
Alicia Cortabitarte