Alicia Castaneda Yanez
Brighton
Summary
Professional with a proven track record in admissions and student enrollment from international companies. Skilled in fostering teamwork, collaboration, and detailed oriented demonstrated through successful cross-departmental events, managing a team of activity leaders and processing documents. Excelling in customer service and communication, significantly enhancing the company's experiences and satisfaction.
Overview
3
3
years of professional experience
Work History
Admissions Advisor
INTO University Partnerships
03.2023 - Current
- Processed students applications by assessing their academic transcripts and English tests making sure they met the entry requirements.
- Communicated with students and agents regarding their application process and outstanding documents.
- Worked along the finance team to approve installment plans, accommodation bookings and application confirmations.
- Assisted at a centre's intake during their registration week.
Activities Manager
EF EDUCATION, EF International Language Centres
09.2022 - 03.2023
- Maintained safety standards across all activities and completed risk assessments for all activities offered.
- Planned and promoted activities weeks in advanced in order to reach our numbers.
- Collaborated with other departments to create themed events, celebrated national days and special dates from other countries and cultures.
- Managed a team of activity leaders, in charge of creating their schedules and sending hours to payroll.
Student Services Coordinator
EF EDUCATION, EF International Language Centres
05.2022 - 09.2022
- Participated in weekly student intakes, completing their registration upon arrival.
- Supported students in their daily life to achieve their best experience during their time with us.
- Assisted with general daily student enquiries.
- Provided support with students attendance; monitoring and recording daily registers, following up with non-attending under 18 students.
Education
Bachelor's Degree - Business Administration Hospitality
George Brown College
Toronto04-2021
Hospitality And Tourism Management Diploma
George Brown College
Toronto04-2018
Skills
- Student enrollment
- Admissions
- Customer service
- Higher education
- Teamwork and collaboration
- Time management
- Reliability
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Admissions Advisor
INTO University Partnerships
03.2023 - Current
Activities Manager
EF EDUCATION, EF International Language Centres
09.2022 - 03.2023
Student Services Coordinator
EF EDUCATION, EF International Language Centres
05.2022 - 09.2022
Bachelor's Degree - Business Administration Hospitality
George Brown College
Hospitality And Tourism Management Diploma
George Brown College
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