Summary
Overview
Work history
Education
Professional Development
Timeline
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Alice Kate Pawlak

Devizes,Wiltshire

Summary

I am currently working as an efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. I am diplomatic and an engaging professional able to handle challenging requests with friendly and knowledgeable support.

I have also been working as a temporary Swim co-coordinator along side my role as Duty manager. This incudes managing all aspects of swimming lessons and teachers. This includes managing parents expectations and customers enquiries.

I am adept at managing all the different requirements of my job role. I carry out my job with integrity and responsibility of the role as required.

I also carry out ordering for the centre for replacements as required.

I take pride in my ability to organise and prioritise in a flexible manner to meet the needs of the day.

Overview

29
29
years of professional experience
6
6
years of post-secondary education

Work history

Duty Manager

Wiltshire Council
Devizes, Wiltshire
04.2022 - Current
  • Completed weekly and monthly employee rotas to guarantee optimal cover for operations.
  • Liaised with auditors and prepared facilities to support successful audits.
  • Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
  • Leading on emergency procedures
  • Actioned and resolved guest feedback to boost service quality.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
  • Responsible for maintenance for all facilities to achieve high presentation and standards of cleanliness.
  • Qualified Lifeguard, this includes first aid training
  • Managed the front of House team and Swim teachers
  • Managed the Aqualetes swim school program and co-ordinated efforts to improve service delivery and continuity
  • key holder for Building
  • Managed customer concerns and delivered on behaviour standards
  • Improved team performance by conducting reviews and KPI data analysis.
  • Met health and safety guidelines to maintain compliant working environments.
  • Stored cash floats and delivered secure banking procedures.

Receptionist

Wiltshire Council
Devizes, Wiltshire
08.2018 - 04.2023
  • Answered and helped resolve enquiries from customers and general public.
  • Answered telephone calls compiling detailed notes and promptly forwarding as required and meeting customer requirements
  • Delivered front of house duties with warm and professional manner.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Managed bookings using Xn advantage to schedule, cancel and re-arrange leisure centre appointments and services.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • To promote customer service ensuring that a firm command of leisure centre product knowledge is achieved.
  • To sell centre memberships, achieving membership numbers and Direct Debit income targets that are set. To also sell and promote retail products.
  • To support the delivery of other services within a Health and Well-Being Centre, ensuring a good understanding of both the service and products.
  • Recognise and anticipate the needs of customers both face to face and over the telephone, promoting the centre and its products and services.
  • Operate the computerised booking system, taking and recording of bookings , Adding new customers to schedules and waiting lists as appropriate.
  • Receive customer feedback and communicate effectively to the management team.
  • Ensure administrative systems are adhered to with reference to the council regulations and Normal Operating Procedures.
  • Understand the centres Normal Operating Procedures and Emergency Action Procedures and carry out duties accordingly.
  • Provide administrative support within the centre as required.
  • Maintain high standard of personal presentation, ensure that reception area is kept clean and tidy, and demonstrate a professional approach to customer service.
  • Be prepared to work at any of the in-house centres to assist in short term cover requirements.
  • Attend training as required for the duties of the post.
  • Responsible for handling monies, sale of goods and services, reconciliation of their tills and ensuring said till balances.


Teaching Assistant In Primary School

White Horse Academy Trust
Melksham, Wiltshire
04.2017 - 07.2018
  • Invigilated tests and exams with excellent planning and procedural knowledge.
  • Supervised pupils during lunchtimes and educational visits.
  • Offered support to special needs students, guaranteeing safety and access to equitable learning.
  • Managed pupil behaviour to cultivate focused and productive classes.
  • Created positive, engaging learning environments to improve student experiences.
  • Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
  • Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
  • Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.
  • Observed pupils closely in classroom environment to foster engagement.
  • Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
  • Acted as superb role model, consistently promoting school mission and values.
  • Prepared visual aids, equipment and classroom displays for daily lessons.
  • Maximised class teacher productivity by preparing work and activities in advance of lessons.
  • Monitored special group events and off-site field trips, guaranteeing pupil safety.
  • Aided improvements in educational, emotional and social development.

Cabin Crew Member

easyJet
Bristol, Bedforshire
11.2005 - 04.2017
  • Followed company regulations and rules to promote a safe environment for travellers and employees.
  • Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
  • Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
  • Served food and beverages to passengers up to 600 passenger per duty rotation, consistently complying with airline health and safety standards.
  • Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
  • Administered first aid on passengers experiencing medical emergencies.
  • Followed company regulations and rules promoting safe environment for both travellers and employees.
  • Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
  • Regularly monitored cabin throughout flight to verify security.
  • Directed passengers to assigned seats and provided pre-flight instructions.
  • Reviewed, handled, assembled and removed passenger cabin furnishings to ensure that areas were thoroughly cleaned and all debris had been removed.
  • Greeted passengers upon boarding and exiting aircraft.
  • Maintained tidy area to support cleanliness and quality standards.
  • Prepared and submitted flight reports regarding issues or concerns to management.
  • Promoted and sold duty-free goods to passengers.
  • Demonstrated in-flight safety regulations presentation to passengers.
  • Maintained calmness and composure during emergency situations.
  • Offered personalised assistance to pregnant, elderly and passengers with disabilities.
  • Addressed questions and resolved issues and complaints.
  • Onboard money handling inline with company standards.

Forensic laboratory technician

Wiltshire Police
Devizes, Wiltshire
09.2000 - 11.2005
  • Prepared thorough, accurate case files, supporting investigations and facilitating arrests.
  • Kept evidence and secure from unauthorised access. in accordance with procedures.
  • Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
  • Testified in courts to support case evidence and findings and secure convictions for suspects.
  • Used chemicals in the forensic laboratory in accordance with Home office procedures.
  • maintained COSHH records for the laboratory
  • Liaised with Senior investigating officer with results of tests.
  • Produced reports of findings
  • Produced statement of fact for Criminal investigations

Quality control

Cross manufacturing
Devizes, Wiltshire
07.1999 - 09.2000
  • Handled routine checks on products and processes for consistent adherence to quality requirements.
  • Interpreted technical drawings accurately for reliable quality assessments.
  • Maintained records of completed quality control analysis and evaluation for ongoing performance monitoring.
  • Kept quality paperwork accurately updated and filed for ease of reference.
  • Measured and tested goods to verify conformance with product specifications.
  • Inspected and repacked products to achieve quality standards ahead of despatch.
  • Operated precision hand tools with care to achieve quality finishes.
  • Documented test criteria and verified conformance with quality system requirements.

Supermarket Cashier

Safeway
Devizes, Wiltshire
07.1994 - 09.1999
  • worked here part time through out college
  • Operated computerised tills
  • Delivered outstanding customer service with friendly and efficient manner.
  • Created a safe environment for customers and staff by maintaining clean and tidy checkout areas.
  • Facilitated smooth day-to-day operations, using Epos Now software to balance till at shift end.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Delivered outstanding customer care with proactive sales and listening skills.

Education

Bachelor of Science - Engineering

University of Glamorgan
Pontypridd
Sept 1996 - Jul 2000

A-Levels - Science

The Clarendon School
Trowbridge
Sept 1994 - Jul 1996

GCSEs - GCSE

Lavington School
Sept 1989 - Jul 1994

Professional Development

Pool Plant Operator course - September 2022

Lifeguard Qualification - April 2022

Teaching Assistant Diploma - July 2017

Cabin crew Course - 2004

Timeline

Duty Manager

Wiltshire Council
04.2022 - Current

Receptionist

Wiltshire Council
08.2018 - 04.2023

Teaching Assistant In Primary School

White Horse Academy Trust
04.2017 - 07.2018

Cabin Crew Member

easyJet
11.2005 - 04.2017

Forensic laboratory technician

Wiltshire Police
09.2000 - 11.2005

Quality control

Cross manufacturing
07.1999 - 09.2000

Bachelor of Science - Engineering

University of Glamorgan
Sept 1996 - Jul 2000

A-Levels - Science

The Clarendon School
Sept 1994 - Jul 1996

Supermarket Cashier

Safeway
07.1994 - 09.1999

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Alice Kate Pawlak