Summary
Overview
Work history
Education
Skills
Timeline
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Alicea Wright

Wolverhampton,West Midlands

Summary

Accomplished professional with extensive expertise in team leadership, department management, and customer relationship management. Demonstrates exceptional skills in delegating tasks, positive reinforcement, and goal-orientated focus. Proven track record in sales reporting and decision making precision, coupled with resilient mentality and comprehensive knowledge of HR policies. Adept at product knowledge, computer literacy, and customer engagement. Committed to driving organisational success through strategic initiatives and continuous improvement.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Team Manager

Primark
Stafford, Staffordshire
05.2023 - Current
  • Fostered a positive work environment through effective communication and conflict resolution tactics.
  • Conducted performance evaluations to identify areas of improvement.
  • Delegated responsibilities efficiently amongst team members.
  • Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
  • Addressed customer complaints promptly, ensuring customer satisfaction and retention.
  • Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
  • Steered project execution whilst adhering strictly to timeline constraints.
  • Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
  • Monitored health and safety measures for guaranteed compliance.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Presented KPI reports, outlining achievements and improvement pathways.
  • Produced results in line with KPI and sales targets.

EHS/Operations Support

Primark
Wolverhampton, West Midlands
09.2022 - 05.2023
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported and maintained towards a safe working environment.
  • Supported with new training and refreshers if required.
  • Supported with EHS activities, and routine self-audits.
  • Completed relevant EHS and contractor paperwork.
  • Assisted in preventing stock loss by overseeing stock loss and stock markdown blueprint reports.
  • Acted as the point of contact in store for all EHS queries.

Retail Supervisor

Primark
Llandudno, Conwy
04.2021 - 09.2022
  • Achieved smooth workflow by delegating tasks appropriately.
  • Handled high-pressure situations calmly resulting in a peaceful work environment.
  • Trained new employees, promoting rapid productivity increase.
  • Oversaw cash handling procedures, ensuring accuracy and security.
  • Assisted in the training and launch of the new till system within the store for all store colleagues.
  • Taking ownership of the ISE refresher training, from organisation to carrying out the sessions.
  • Effectively and efficiently solved complex customer complaints, always aiming to find the best possible outcome.
  • Assisted in implementing store promotions using social media as an inspiration and making suggestions and decisions based on customer buying trends within the area.
  • Maintained presentation standards, verifying shop floor was kept clean, tidy and well organised, assisting with visual merchandising implements and tasks across the sales floor.
  • Utilised exceptional customer service skills to create a welcoming atmosphere for visitors.
  • Deputised effectively for senior management to ensure the shop floor continued to run smoothly.
  • Helped shop floor staff to unpack and replenish stock when needed.

Retail Assistant

Primark
Llandudno, Conwy
06.2017 - 04.2021
  • Helped in the setup of special events and promotional activities within the store.
  • Handled transactions, maintaining accurate till records.
  • Provided coverage during peak times to manage customer flow effectively.
  • Maintained clean and presentable product displays by conducting routine visual merchandising tasks and deep cleans.
  • Went the extra mile to locate stock for customers by researching and calling associated retail branches.
  • Received, processed and organised deliveries within tight deadlines.
  • Provided helpful, attentive sales support to generate positive customer feedback.
  • Kept sufficient inventory supply and stock on shelves and in storerooms.
  • Employed effective sales and upselling techniques to increase average sale amount.
  • Opened new merchandise boxes and stocked the sales floor racks and shelves with the latest items.

Education

NVQ Level 2 - Hair and Beauty

Llandrillo College
Rhyl
09.2013 - 06.2016

Skills

  • Delegating tasks
  • Positive reinforcement
  • Goal-orientated focus
  • Sales reporting
  • Resilient mentality
  • Decision making precision
  • Knowledge of HR policies
  • Customer relationship management
  • Team Leadership
  • Product knowledge
  • Department management
  • Computer literacy
  • Customer engagement

Timeline

Team Manager

Primark
05.2023 - Current

EHS/Operations Support

Primark
09.2022 - 05.2023

Retail Supervisor

Primark
04.2021 - 09.2022

Retail Assistant

Primark
06.2017 - 04.2021

NVQ Level 2 - Hair and Beauty

Llandrillo College
09.2013 - 06.2016

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Alicea Wright