Summary
Overview
Work history
Education
Timeline
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Alice Toluhi

York,United Kingdom

Summary

Knowledgeable management professional with proven success in achieving and exceeding regional revenue goals within company growth strategies. Skilled at developing local business strategy and overseeing change management to implement successful improvements.

Overview

11
11
years of professional experience

Work history

CEO

Fashion Industry
Ilorin , Nigeria
01.2016 - 12.2023
  • Directed company operations and strategy through long-term business planning, consistently growing revenue by [Number]% year-on-year.
  • Created and implemented overall business strategy to facilitate all managerial decision-making.
  • Increased employee productivity through extensive training and development schemes, maximising output by [Number]%.
  • Maintained smooth operations through careful management of office workflow and administrative processes.
  • Spearheaded development and delivery of product initiatives based on in-depth market research.
  • Provided customers with outstanding service, extending relationships for future business opportunities.
  • Trained and mentored managers to cultivate cohesive leadership team.

Call centre agent

CNSSL/CCL under MTN Telecom Group
Ilorin, Nigeria
07.2012 - 09.2016
  • Made [Number]+ outbound calls to businesses and individuals daily.
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Acted as first point of contact for customer issues and queries.
  • Optimised customer experience by tailoring responses to individual needs.
  • Recommended technology to improve call flow, reducing customer waiting times by up to [Number] minutes.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments.

Education

Bachelor of Science - Physiology

University of Ilorin
Ilorin
09.2009

Timeline

CEO

Fashion Industry
01.2016 - 12.2023

Call centre agent

CNSSL/CCL under MTN Telecom Group
07.2012 - 09.2016

Bachelor of Science - Physiology

University of Ilorin

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