Alice Sproule
Ombersley
Summary
Organised and detail-oriented professional with experience in customer service, administration, and data handling. Experience in managing records, coordinating tasks, and communicating effectively with clients and colleagues. Ability to work efficiently in fast-paced environments while maintaining accuracy and meeting deadlines. Able to apply strong organisational and administrative skills in an office-based role.
Overview
4
4
years of professional experience
Work history
Activity Instructor / Group Leader
PGL
Lincoln
2025.02 - 2025.09
- Led groups of children and young people, ensuring safety, organisation, and smooth day-to-day operations
- Managed schedules, registers, and activity timetables, keeping accurate records and adapting plans when needed
- Communicated clearly with team members, guests, and supervisors to coordinate activities and resolve issues
- Handled enquiries and supported customer-facing tasks in a fast-paced environment
- Took responsibility for group logistics, including timekeeping, attendance, and reporting incidents where required
- Worked as part of a team to maintain high standards of organisation, safety, and customer experience
Guest Support Assistant
PGL
Perth
2024.02 - 2024.09
- Acted as a first point of contact for guests, handling queries in a professional and friendly manner
- Maintained accurate records, including guest information and daily logs
- Supported the organisation of arrivals, departures, and general site operations
- Communicated effectively with different departments to ensure smooth service delivery
- Managed multiple tasks in a fast-paced environment, prioritising workload efficiently
- Assisted with resolving issues and ensuring a positive customer experience
Waitress/ Bartender
The Kings Arms
Ombersley
2023.11 - 2024.02
- Provided customer service in a busy restaurant and bar environment, taking orders and handling payments
- Managed bookings and supported front-of-house organisation during busy periods
- Communicated clearly with kitchen and bar staff to ensure efficient service
- Responded to customer enquiries and resolved issues in a professional manner
Investment Reporting Administrator
AFH
Bromsgrove
2022.01 - 2023.11
- Produced detailed investment reports to support client reviews of financial portfolios
- Collected and analysed data from multiple providers, ensuring accuracy and consistency across documentation
- Liaised regularly with advisers, clients, providers, and colleagues to coordinate updates and resolve queries
- Maintained accurate and up-to-date client records, strong attention to detail
- Identified and resolved issues efficiently while meeting strict service level agreements (SLAs)
Education
GCSEs - Maths, English, Science, Geography, French
South Bromsgrove High School
09.2021
Skills
Organisation and time management
Attention to detail
Written and verbal communication
Customer service
Teamwork and collaboration
Problem-solving
Ability to prioritise workload
Working under pressure
Record keeping and data accuracy
Handling confidential information
Administrative support
IT skills (eg Microsoft Office: Word, Excel, Outlook)
Timeline
Activity Instructor / Group Leader
PGL
2025.02 - 2025.09
Guest Support Assistant
PGL
2024.02 - 2024.09
Waitress/ Bartender
The Kings Arms
2023.11 - 2024.02
Investment Reporting Administrator
AFH
2022.01 - 2023.11
GCSEs - Maths, English, Science, Geography, French
South Bromsgrove High School