- Swimming and going to the gym,
- Reading,
- Walking my dog,
- Drama,
- Music - Grade 4 Trombone and Grade 3 Piano
Alice Shepherd
Walsall
Summary
Experienced Hospitality and Education Professional skilled in enhancing guest experiences and supporting inclusive education. Delivered exceptional customer service as a bartender and hotel receptionist while fostering positive learning environments as a teaching assistant for pupils with special educational needs. Seeking opportunities to leverage diverse skill set in a rewarding career path that encourages professional growth and new challenges.
Overview
11
11
years of professional experience
Work History
Bartender and Hotel receptionist
Lyndon House Hotel
09.2023 - Current
- Greeted guests upon arrival, assisted with check-in, and directed to rooms, ensuring a positive first impression.
- Welcomed guests warmly, registering arrivals on booking systems to streamline check-in process.
- Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings.
- Handled reception phone calls, addressing inquiries, resolving complaints, and redirecting calls to enhance guest satisfaction.
- Provided guests with information about local attractions, dining options, and transport, enhancing their stay.
- Kept bar stocked and organised for easy access and quick service to customers.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Maintained a clean and organised bar area, adhering to health and safety regulations.
Teaching Assistant
Staffordshire County Council
04.2019 - 07.2026
- Provided one-to-one support to pupils requiring additional help and special educational needs, enhancing their learning outcomes.
- Coordinated with teachers to identify pupils' areas of difficulty and implement targeted interventions.
- Monitored pupil progress through regular assessments, delivering feedback that informed instructional strategies.
- Adapted teaching materials to meet the specific needs of individuals, fostering inclusive education.
- Established positive relationships with students, colleagues and parents; leading by example and responding appropriately to classroom needs.
- Organised school events and activities, enhancing engagement within the school community.
Waitress
Fox at Shipley
10.2021 - 05.2022
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring order accuracy and enhancing customer satisfaction.
- Enhanced customer experience by serving each guest with a sincere, positive, and enthusiastic attitude.
- Welcomed new customers upon arrival, answered initial questions, and took drink orders efficiently.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
Charity Fundraiser
Scope
09.2020 - 06.2021
- Established new fundraising events and approaches to maximise donations.
- Increased awareness and membership sign-ups by advertising charities at networking events and conferences.
- Processed payments and maintained accurate financial documentation.
Fragrance Consultant
Fragrance Shop
02.2016 - 03.2020
- Maintained outstanding customer service by staying up-to-date on the latest retail guidelines and best practices.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed customer returns, refunds, and exchanges efficiently to enhance customer satisfaction.
- Updated sales and requisitions in the database to ensure accurate tracking and reliable information.
- Handled cash transactions, operated the till, and balanced the cash drawer at the end of each day.
Education
Early Years Level 2
Stafford College
Stafford01-2019
A-Levels -
Codsall Community High School
Wolverhampton, WLV01-2017
GCSEs -
Codsall Community High School
Wolverhampton, WLV01-2015
Skills
- Cash handling
- Reservation management
- Customer service
- Communication skills
- Time management
- Team collaboration
- Classroom management
- Behaviour management
- Child development
- Positive reinforcement
- Positive attitude
- Resilient
- Timekeeping
- Adaptable
Interests
Timeline
Bartender and Hotel receptionist
Lyndon House Hotel
09.2023 - Current
Waitress
Fox at Shipley
10.2021 - 05.2022
Charity Fundraiser
Scope
09.2020 - 06.2021
Teaching Assistant
Staffordshire County Council
04.2019 - 07.2026
Fragrance Consultant
Fragrance Shop
02.2016 - 03.2020
Early Years Level 2
Stafford College
A-Levels -
Codsall Community High School
GCSEs -
Codsall Community High School