Summary
Overview
Work history
Education
'Games Society' President and 'Metal Music Society' Secretary at Arts University Bournemouth
Timeline
Generic

Alice Robinson

Ashington,West Sussex

Summary

Approachable, conscientious individual dedicated to delivering quality customer service. Remains calm in busy environments, following orders and communicating with teams. Strong attention to detail and a fast learner.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work history

Barista

Starbucks Coffee
Billingshurst, West Sussex
07.2024 - Current
  • Provides a welcoming atmosphere to customers promoting return visits.
  • Builds relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Converses with customers about food and beverage desires, suggesting items best matching preferences, as well as making sure to be aware of potential allergens.
  • Enhances bar efficiency by keeping work areas tidy and well-stocked.
  • Performs all opening and closing duties fully and accurately to maintain cleanliness of café and café equipment.
  • Cleans and sanitises coffee and food preparation areas, maintaining high hygiene standards.
  • Completes all training upon assignment to keep up to date with new recipes and policies.


Retail Staff

Seawhite of Brighton
Partridge Green, West Sussex
04.2018 - 06.2018
  • Greeted customers in a friendly and professional manner.
  • Delivered exceptional customer service by answering product queries and providing recommendations.
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
  • Improved store layout with strategic product placement and created shop displays to advertise new products.
  • Operated cash register (Opera 3 Management Software) , credit card machine, and other general electronic equipment accurately and efficiently.
  • Stock-taking.
  • Maintained clean, well-organised shop floor.
  • Assisted in the training of two new retail staff.

Education

VFX for Film and Television

Arts University Bournemouth
Bournemouth
09.2022 - 06.2023

Diploma of Higher Education - Modelmaking

Arts University Bournemouth
Bournemouth, England
09.2020 - 06.2022

Diploma of Higher Education - Art and Design

Arts University Bournemouth
Bournemouth
09.2019 - 06.2020

GCSEs - A-Levels -

Steyning Grammar School
Steyning

'Games Society' President and 'Metal Music Society' Secretary at Arts University Bournemouth

  • Interpersonal / team-working skills.
  • Leadership skills.
  • Management.
  • Operated social medias.

Timeline

Barista

Starbucks Coffee
07.2024 - Current

VFX for Film and Television

Arts University Bournemouth
09.2022 - 06.2023

Diploma of Higher Education - Modelmaking

Arts University Bournemouth
09.2020 - 06.2022

Diploma of Higher Education - Art and Design

Arts University Bournemouth
09.2019 - 06.2020

Retail Staff

Seawhite of Brighton
04.2018 - 06.2018

GCSEs - A-Levels -

Steyning Grammar School
Alice Robinson