Alice Robinson
Ashington,West Sussex
Summary
Approachable, conscientious individual dedicated to delivering quality customer service. Remains calm in busy environments, following orders and communicating with teams. Strong attention to detail and a fast learner.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Barista
Starbucks Coffee
Billingshurst, West Sussex
2024.07 - Current
- Provides a welcoming atmosphere to customers promoting return visits.
- Builds relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Converses with customers about food and beverage desires, suggesting items best matching preferences, as well as making sure to be aware of potential allergens.
- Enhances bar efficiency by keeping work areas tidy and well-stocked.
- Performs all opening and closing duties fully and accurately to maintain cleanliness of café and café equipment.
- Cleans and sanitises coffee and food preparation areas, maintaining high hygiene standards.
- Completes all training upon assignment to keep up to date with new recipes and policies.
Retail Staff
Seawhite of Brighton
Partridge Green, West Sussex
2018.04 - 2018.06
- Greeted customers in a friendly and professional manner.
- Delivered exceptional customer service by answering product queries and providing recommendations.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Improved store layout with strategic product placement and created shop displays to advertise new products.
- Operated cash register (Opera 3 Management Software) , credit card machine, and other general electronic equipment accurately and efficiently.
- Stock-taking.
- Maintained clean, well-organised shop floor.
- Assisted in the training of two new retail staff.
Education
VFX for Film and Television
Arts University Bournemouth
Bournemouth 2022.09 - 2023.06
Diploma of Higher Education - Modelmaking
Arts University Bournemouth
Bournemouth, England 2020.09 - 2022.06
Diploma of Higher Education - Art and Design
Arts University Bournemouth
Bournemouth 2019.09 - 2020.06
GCSEs - A-Levels -
Steyning Grammar School
Steyning'Games Society' President and 'Metal Music Society' Secretary at Arts University Bournemouth
- Interpersonal / team-working skills.
- Leadership skills.
- Management.
- Operated social medias.
Timeline
Barista
Starbucks Coffee
2024.07 - Current
VFX for Film and Television
Arts University Bournemouth
2022.09 - 2023.06
Diploma of Higher Education - Modelmaking
Arts University Bournemouth
2020.09 - 2022.06
Diploma of Higher Education - Art and Design
Arts University Bournemouth
2019.09 - 2020.06
Retail Staff
Seawhite of Brighton
2018.04 - 2018.06
GCSEs - A-Levels -
Steyning Grammar School