Alice Roberts
Wokingham ,Barkshire
Summary
I am currently sourcing for a full-time job in event management in the Wokingham area.
Overview
4
4
years of professional experience
Work history
The George
Peel Hotels
Wallingford
03.2024 - Current
- Manage bookings for hotel guests and a variety of events including weddings and private functions.
- Handle all enquires to my best ability and perform administrative tasks with accuracy and efficiency.
- Liase effectively with The George team, guests, suppliers and caterers.
- Support the part-time Marketing & Promotions Manager in promoting The George and guiding clients through event planning .
- Assist with event setup and ensure smooth operations on the day, including trouble shooting issues as they arise.
- Regularly work behind the bar, often taking on bar management responsibilities.
- Maintain high standards of health and safety compliance throughout all of my duties.
- Deliver exceptional customer service to ensure guest satisfaction during events and hotel stays.
- Provide waitress service for both hotel guests and those at events.
- Demonstrate strong multitasking abilities and consistently meet deadlines.
Events Host
The Highwayman Pub
Checkendon, Oxfordshire
07.2023 - 09.2023
- Assisted in hosting and servicing multiple events, ensuring smooth guest experience from arrival to departure.
- Delivered food and drinks with attention to timing, presentation and guest satisfaction.
- Guided guests to their designated tables, maintaining a welcoming and professional atmosphere
- Demonstraighted strong organisational skills by managing service flow during high-pressure events.
- Maintained detailed awareness of dietary requirements, including gluten and dairy sensitivities, to ensure safe and appropriate meal service.
- Memorised and communicated dish ingredients and menus details confidently to guests.
- Prioritised guest comfort and attentiveness, contributing to a positive and memorable event experience.
Waitress & Bar Staff
The Angel on the Bridge
Henley on Thames, Oxfordshire
04.2022 - 08.2023
- Delivered high-quality customer service in both the pub and restaurant settings during the peak hours and busy weekends.
- Managed table bookings by learning guest names and preparing for special requests in advance.
- Communicated effectively with kitchen and front-of-house teams to ensure smooth service flow
- Prepared a variety of beverages, including coffees and cocktails, with attention to detail and presentation.
- Maintained a clean, organised workspace while multitasking under pressure.
- Developed speed, efficiency, and professionalism in a fast-paced hospitality environment.
Shop Assistant & Waitress
Huntercombe Golf Club
Nuffield, Oxfordshire
05.2021 - 03.2022
- Handled phone enquires and bookings for golf lessons, demonstrating clear communication and professionalism.
- Assisted members and guests with product selection, promoting sales and maintaining attractive merchandise displays.
- Took food and drink orders in the Clubhouse, ensuring accurate communication of dietary needs and preferences to kitchen staff.
- Built rapport with regular members through friendly, personalised service, enhancing guest satisfaction and loyalty. Developed strong customer service skills.
- Gained experience in managing recurring bookings and anticipating guest needs - valuable for planning and executing events.
Education
GCSEs -
Langtree School
South, Oxfordshire /2015 - /2020
BETC - Film and Production
Henley Collage
Henley on Thames, Oxfordshire /2022 - /2023
Skills
- Creative
- Organised
- Excellent Communication skills
- Efficient
- Customer service
- Teamwork
- Problem-solving
- Attention to detail
- Flexibility
- Patient
- Positive attitude
- Problem solving
Timeline
The George
Peel Hotels
03.2024 - Current
Events Host
The Highwayman Pub
07.2023 - 09.2023
Waitress & Bar Staff
The Angel on the Bridge
04.2022 - 08.2023
Shop Assistant & Waitress
Huntercombe Golf Club
05.2021 - 03.2022
GCSEs -
Langtree School
/2015 - /2020
BETC - Film and Production
Henley Collage
/2022 - /2023
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