Alice Radcliffe
petersfield,hampshire
Summary
expertise in customer engagement and complaint resolution. Skilled in cash handling and optimising workflow during peak times. Focused on enhancing operational efficiency and customer satisfaction through strategic planning and adherence to health and safety standards.
Overview
3
3
years of professional experience
Work History
event hospitality
BEYroots ltd
petersfield, hampshire
07.2023 - 08.2026
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to better understand needs and deliver excellent service.
- Actively listened to customers to fully understand requests and address concerns.
- Managed complaints with calm, clear communication and problem-solving.
- Handled customer concerns and escalated major issues to supervisor.
- Worked efficiently during high-demand periods and extended shifts to support team operations.
- Maintained clean, safe working environments to eliminate accident risks.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Handled cash and card payments with accuracy at point of sale.
Education
GCSEs -
the Petersfield school
Petersfield 2021 - 2026
Skills
- Customer service
- Customer engagement
- Complaint resolution
- Customer relationship management
- Cash handling
- Health and safety awareness
- Workflow optimisation
- Time management
- Stress management
- Problem-solving
- Conflict management
- Calm under pressure
Hobbies and interests
- gym/fitness and nutrition
- enjoys setting goals/challenging myself
- maintaining healthy lifestyle
Timeline
event hospitality
BEYroots ltd
07.2023 - 08.2026
GCSEs -
the Petersfield school
2021 - 2026