Summary
Overview
Work history
Education
Skills
Accomplishments
Custom
Timeline
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Alice Quirk

Summary

Dedicated professional with expertise in client services excellence and outstanding organisation. Demonstrates administrative efficiency through effective scheduling and invoicing systems, ensuring seamless operations. Possesses strong skills in time management, clear communication, and cultural awareness, enhancing customer service delivery. Proficient in project management tools and accounting basics, contributing to streamlined processes. Aspires to leverage these competencies towards continued growth in administrative roles.

Overview

9
9
years of professional experience
12
12
years of post-secondary education

Work history

Welfare Secretary

NU Caledonian Society
09.2023 - 09.2024
  • Responsible for creating a safe and welcoming environment - by how? elaborate - suggest:

Fostered a welcoming environment for visitors which improved public relations image of the company.

  • Diary management for members and scheduling of committee meetings.
  • Supervised the allocation of finances - doing what? elaborate showing skills?
  • Fostered a welcoming environment for visitors which improved public relations image of the company.

Front of House Receptionist

Holiday Inn Jesmond
11.2023 - 04.2024
  • Performed administration duties, including check-ins, check-outs, customer complaints and handling reservations
  • Utilised my multilingual skills to assist international guests and overcome language barriers
  • Consistently praised in guest reviews for professionalism, attention to detail and exceptional customer service
  • Received employee of the month award and bonus

>Utilised knowledge of company policies to assist customers with queries accurately.

>Enhanced company image with professional greeting and handling of guests.

>Maintained tidy reception area, creating an inviting environment for visitors.

Chaperoned guests to waiting areas and relevant hotel areas, and rooms.

Balanced demanding workload and juggled multiple priorities in calm and methodical manner to maintain productivity even in peak periods.

Cadet

Northumbrian University Officers’ Training Corps
01.2020 - 01.2024
  • Assumed roles of responsibility and leadership (appointed Junior Under Officer, Section IC and Deputy Captain of the NUOTC netball team)
  • Developed strong teamwork and organisational skills through command tasks
  • Tasked by the Commanding Officer to produce a written training improvement report and deliver briefing on recommended improvements
  • Selected to represent the British Army at the CIOR military competition in Greece

Front of House

Fisherton Mill Cafe and Art Gallery
01.2016 - 01.2024
  • Serving customers food and beverages, taking orders and clearing tables in a high-speed environment
  • Experience in the art gallery and admin department
  • Delivered front of house duties with warm and professional manner.
  • Collaborated closely with serving staff, ensuring seamless communication between kitchen and front of house operations.

Sales Advisor

Seasalt Salisbury
01.2019 - 01.2020
  • Worked effectively as part of a team to drive sales and exceed targets
  • Delivered high customer service, building relations and encouraging repeat business
  • Gap year job to financially support myself through university

>Worked extended hours during holiday season managing high customer footfall.

>Maintained clean, organised retail environment to enhance shopping experience.

>Assisted in stock taking for accurate inventory management.

>Maintained excellent knowledge of industry trends to remain ahead of competitors.

Au pair

Badajoz
06.2017 - 09.2017
  • Assisted children with their homework
  • Planned and led engaging activities in English to enhance language acquisition through play and interaction

Education

BA - Modern Languages

University of Newcastle upon Tyne
09.2020 - 07.2024

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Tamkung University Chinese Language Centre
12.2022 - 09.2023

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Pompeu Fabra University
09.2022 - 12.2022

South Wilts Sixth Form Grammar School - A Levels: Spanish, Biology, Business, EPQ

South Wilts Sixth Form Grammar School
09.2012 - 06.2019

GCSE

St Joseph’s Catholic School Salisbury

Skills

  • Frontline receptionist
  • Accounting basics
  • Time management excellence
  • Administrative efficiency
  • Efficient scheduling
  • Invoicing systems
  • Client services excellence
  • Outstanding organisation
  • Clear communication
  • Project management tools
  • Customer Service
  • Cultural awareness
  • Effective communication

Accomplishments

  • Long Distance Running, Endurance race at Bamburgh Castle, Half Marathon for Salisbury hospice
  • Chinese, Passed Test of Chinese as a Foreign Language (TOCFL) and HSK (Chinese Proficiency exam)
  • Hiking, Duke of Edinburgh Gold Award

Custom

  • NU Caledonian Society, Organising Caledonian Society ball, including the charity raffle, 2024
  • Chinese-English Instagram Account, Collaborator and proof-reader for Chinese Instagram account, 2023
  • Revitalise Salisbury, Residential volunteer, facilitating breaks for carers and disabled people, 2019
  • Salisbury Stingrays Swimming Club, Swimming teacher assistant for groups of children aged 3–8, 01/01/17, 12/31/19
  • Trussell Trust, Checking and organising Christmas shoe boxes, 01/01/12, 12/31/17
  • Elderly Care, Visiting the elderly at Residential homes, 01/01/12, 12/31/17

Timeline

Front of House Receptionist

Holiday Inn Jesmond
11.2023 - 04.2024

Welfare Secretary

NU Caledonian Society
09.2023 - 09.2024

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Tamkung University Chinese Language Centre
12.2022 - 09.2023

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Pompeu Fabra University
09.2022 - 12.2022

BA - Modern Languages

University of Newcastle upon Tyne
09.2020 - 07.2024

Cadet

Northumbrian University Officers’ Training Corps
01.2020 - 01.2024

Sales Advisor

Seasalt Salisbury
01.2019 - 01.2020

Au pair

06.2017 - 09.2017

Front of House

Fisherton Mill Cafe and Art Gallery
01.2016 - 01.2024

South Wilts Sixth Form Grammar School - A Levels: Spanish, Biology, Business, EPQ

South Wilts Sixth Form Grammar School
09.2012 - 06.2019

GCSE

St Joseph’s Catholic School Salisbury
Alice Quirk