Overview
Work History
Education
Skills
Timeline
Generic

Alice Prussia

Visitor Experience
Edgware

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Information Assistant

The Gilbert + George Centre
London, TWH
06.2023 - Current
  • Guided visitors with special needs to lifts and around obstructions to improve patrons' gallery experiences.
  • Facilitated good visitor flow to enhance viewing experiences and minimize accident potential.
  • Built personal relationships with guests to promote positive experiences.
  • Check the galleries for cleanliness, safety and functionality. Solving issues as I find them with initiative.
  • Continue to cater to the multicultural society and people with disabilities under the 'Art For All' ethos.

Visitor Experience Supervisor

Lyric Hammersmith
London, HMF
11.2021 - Current
  • Supervise and assist my team during the entirety of shift. Assigning radios, scanners, and cash at the beginning of the shift and maintain their upkeep and return.
  • Operated handheld radio to maintain communication with other theatre personnel.
  • Oversee the greeting and ticket scanning of guests upon arrival.
  • Developed and implemented strategies to uphold safety and security of guests.
  • Assign and maintain merchandise, restocking during the shift. Entered financial transaction data into Excel spreadsheets to cash up at the end of the shift.
  • Coached and developed associates to improve soft skills and organisational techniques.

Hostess

Mariage Freres
London, WSM
12.2019 - 08.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Handled the press bookings, and the organisation of promotional visits.
  • Organized, stocked and cleaned my work area during shifts to maintain welcoming appearance.
  • Communicated with customers over the phone and Outlook. Answering customer questions about hours, seating, and menu information. Confirming information, and distributing marketing materials.
  • Creating and maintaining documents for staff in Word and Excel.

Gallery Assistant

Wallace Collection
London, WSM
05.2019 - 08.2019
  • Maintain the safety of visitors, staff and artwork.
  • Enthusiastically communicated about artworks. Informed visitors of exhibit features and highlights to promote enriching experiences.
  • Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor. If the issue cannot be solved in the moment, using the guest feedback to improve service and departmental operations.
  • Assisted marketing team with creation and posting of website and social media content to promote gallery to current and potential customers.

Sales Associate

Stonecircle.
Varied Locations
06.2014 - 01.2018
  • Quickly serving customers in a busy work environment, maintaining calm demeanour and professionally managed issues in high-stress situations.
  • Experienced with sales, till work, and cash handling.
  • Providing ideas and implementing improvements to our e-commerce experience.
  • Administration for the company, sending/answering business emails and resolving customer queries.
  • Taking stock of inventory and ordering new stock accordingly.
  • Packing and posting orders through the Royal Mail online portal.

Education

Bachelor of Arts - History of Art

Aberystwyth University
Aberystwyth, CGN
09.2015 - 05.2019

Skills

Office administration

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Timeline

Information Assistant

The Gilbert + George Centre
06.2023 - Current

Visitor Experience Supervisor

Lyric Hammersmith
11.2021 - Current

Hostess

Mariage Freres
12.2019 - 08.2020

Gallery Assistant

Wallace Collection
05.2019 - 08.2019

Bachelor of Arts - History of Art

Aberystwyth University
09.2015 - 05.2019

Sales Associate

Stonecircle.
06.2014 - 01.2018

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