ALICE ORRU'

Achieving goals and hitting targets with an optimal use of all selling techniques (overachieving 2022 and 2023 individual quota):

• Established and maintained effective relationships with all existing and new clients through constant communication and networking activities
• Developing sales strategies and business plans according to market trends.
• Market expansion and sales increasing partnerships through brand awareness activities
• Identified and qualified new sales prospects to continually meet targets.
• Handling business leads, negotiate and review of contracts
• Interfaced with customers, determined needs, provided recommendations and up-sold services.
• Hired and trained dedicated team members
• Monitored sales team performance, providing effective training to help reach revenue and profit targets.

• Exceeded 2019 sales goals by 150% on personal target using consultative and value-driven approach with a total revenue growth of £1 million generated by groups and events leads
• Organised corporate events, conferences and special events, as well as government delegations and leisure groups
• Managed and coordinated preparations with different departments communicating with client at all stages, handling customer/delegates queries through effective correspondence and providing a step-by-step solution
• Maintained excellent product knowledge of industry trends and competition, with focus on developing opportunities to shape value-added solutions and approaches
• Managed daily enquiries via e-mails, calls and RFP distribution platforms (Cvent, Events Channel, Venue directory, etc)
• Handled daily customer meetings, sales calls and account management tasks
• Marketing support and websites maintenance with new and up to date content; coordinating photo shootings, updating third party listings.

• Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel needs
• Arranged travel accommodation for groups, couples, executives and special needs clients
• Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
• Consistently exceeded client expectations, assisting with special arrangements, including personalized stay-experiences
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
• Strengthened relationships with high-value clients through care and attention to details.

• Arranged accommodation for groups, individual clients coming from abroad for short or long term courses
• Worked closely with Colleges, Language Schools, and International Schools to better ascertain client needs and determine the best accommodation solution for international students
• Handled daily meetings, sales calls and account management tasks.