Alice Makuni
Christchurch,Dorset
Summary
Dynamic and results-driven Registered Care Manager with 8 years of experience leading and managing complex behavioural services. Adept at problem-solving and driving continuous quality improvement, ensuring high standards of care while maintaining compliance with regulatory requirements. Skilled in managing multiple teams across diverse settings, with a strong ability to build and maintain trusted relationships with stakeholders, families, and the people we support.
Proven expertise in budget management, ensuring cost-effective service delivery while optimising resources. Experienced in implementing change initiatives, improving operational efficiency, and fostering a culture of excellence. Passionate about coaching and empowering teams, identifying individual strengths, and developing high-performing staff. Dedicated to delivering person-centred care that enhances quality of life while upholding best practices and compliance standards.
Overview
13
13
years of professional experience
Work history
Registered Manager
Dimensions UK Ltd
, Dorset
06.2017 - Current
- Managed supported living services where support was provided to adults with complex health and behavioural needs.
- Proactively identified and solved complex problems that impacted operations management, staff retention and the needs of the people we support.
- Achieved maximum performance across internal and extra KPIs and was part of a team who achieved and outstanding CQC inspection.
- Maintained higher quality of work than company average and was recognised as a Top Performing Manager.
- Strengthened operational efficiencies by working as part of a project team to develop an organisational filing systems for key data to improve internal and external compliance.
- Diminished financial discrepancies by reducing agency use by more than 50% and increasing profit within the locality by 10%.
- Developed, recommended and implemented strategies to improve team performance and to enhance the lives of the people we support through innovative application of a behavioural model of support.
- Promoted positive lifestyles and experiences for the people we support by implementing effective quality assurance practices and ensuring there are opportunities to expand their skillset and are given personalised support to meet their needs, wishes and preferences.
- Identified inefficiencies and made recommendations for process improvements.
- Managed day-to-day service operations, including supervision and taak delegation for three teams across different locations.
- Recruited, hired and trained Support Workers for complex services with high levels of staff retention.
- Explored new opportunities for young adults with learning disabilities by securing opportunities to support the Business Development Team with new business relationships.
Assistant Locality Manager
Dimensions UK Ltd
, Dorset
01.2016 - 06.2017
- Worked closely with Locality Manager to maintain optimum levels of communication for the effective and efficient practice and meeting KPIs.
- Supported Locality Manager with daily operational functions.
- Support Locality Manager to responsibly manage teams across several locations to ensure consistent smooth running of the services.
- Worked closely with internal and external agencies to ensure the needs of the people we support are met.
- Carried out day-day-day administrative and operational duties accurately and efficiently.
Lead Support Worker
Dimensions UK Ltd
, Dorset
09.2015 - 01.2016
- Supported the Locality Manager with daily operational functions.
- Carried out service inspections to ensure compliance with relevant CQC regulations.
- Carried out day-to-day administrative and operational duties accurately and efficiently.
Support Worker
Dimensions UK Ltd
, Dorset
03.2015 - 09.2015
- Assisted with personal care activities, such as medication administration, nutritional support and activity and skill development while consistently promoting independence.
- Delivered high-quality care to adults with learning disabilities in their own homes across Bournemouth and Poole.
Support Worker
HMR Medical And Nursing Services
Bournemouth, Dorset
03.2014 - 05.2015
- Delivered high-quality care to adults with learning disabilities and mental health issues across Dorset.
- Assisted with personal care activities, such as medication administration, nutritional support and community inclusion while consistently promoting independence.
Personal Trainer
Self-Employed
Bournemouth , Dorset
06.2012 - 03.2014
- Designed and executed individual and small group exercise fitness classes and regimens.
- Studied and implemented several approaches to achieve health education and wellness objectives.
- Provided clients with safe and reasonable exercises to be performed at home or in gym settings.
- Educated customers on preventative care, nutrition, fitness, stress management and ergonomics.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Designed specific workout systems for individual clients based on performance ability.
- Screened clients and performed client assessments.
- Guided clients on proper nutrition and exercise habits.
- Devised new programmes and monitored the progress of clients.
- Developed new or modified existing routines to avoid injuries, maximise effort and facilitate client attainment of personal fitness goals.
Education
Bachelor Of Science - Sports Development And Coaching Sciences
Bournemouth University
Bournemouth, Dorset09.2014
Level 3 - Health And Social Care
Innovative Awarding
11.2016
Level 5 - Leadership For Health And Social Care
Innovative Awarding
01.2019
Level 4 - Certification in Sports Massage
Active IQ
01.2015
Level 3 - Personal Training
Active IQ
06.2012
Skills
- Organised
- Ability to learn and complete required tasks
- Ability to apply leaderships skills and styles
- Proactive and efficient
- Good communicator and listener
- Adaptable and an effective problem solver
- Relationship building
- Multi-site operations
- Team building
- High-pressure environments
- Multidisciplinary collaboration
Timeline
Registered Manager
Dimensions UK Ltd
06.2017 - Current
Assistant Locality Manager
Dimensions UK Ltd
01.2016 - 06.2017
Lead Support Worker
Dimensions UK Ltd
09.2015 - 01.2016
Support Worker
Dimensions UK Ltd
03.2015 - 09.2015
Support Worker
HMR Medical And Nursing Services
03.2014 - 05.2015
Personal Trainer
Self-Employed
06.2012 - 03.2014
Bachelor Of Science - Sports Development And Coaching Sciences
Bournemouth University
Level 3 - Health And Social Care
Innovative Awarding
Level 5 - Leadership For Health And Social Care
Innovative Awarding
Level 4 - Certification in Sports Massage
Active IQ
Level 3 - Personal Training
Active IQ
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