Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Alice Lozova

Summary

Determined QA Specialist with success in prioritization and multitasking. Committed to paying impeccable attention to reviews and auditing procedures and being able to deliver feedback effectively. I pride myself on being an enthusiastic learner and always bringing a "can do" attitude to everything I put my mind to.

Overview

4
4
years of professional experience

Work History

Ads Quality Specialist

TikTok
04.2022 - Current
  • Act as a second line quality auditor to check BPO vendor teams quality result and ensure overall monetization security.
  • Perform root cause analyses to identify main areas of error and deliver insights to drive improvement.
  • Participate in quality calibrations with BPO vendor teams to continuously drive their policy understanding and quality result.
  • Participate in projects aiming to improve vendor understanding of policies through preparing quizzes and refreshers.
  • Enhance team performance through regular knowledge sharing, resulting in an increase in overall efficiency.

Senior Analyst

Accenture
09.2021 - 03.2022
  • Conducted coaching and feedback sessions with agents to enhance their performance.
  • Worked closely with training and quality team in training new agents by conducting shadowing sessions on relevant workflows.
  • Obtained critical leadership skills having to manage the team in the absence of the team lead.

Platform Experience New Associate

Accenture
05.2020 - 09.2021
  • Reviewed non-objectionable content and evaluated patterns in suspicious activity.
  • Obtained an eye for detail through analysing content with respect to several laws, policies and guidance within multiple workflows.
  • Conducted analysis of market trends and their potential effect on the workflow.
  • Proved successful working within strict targets and a fast paced environment.

Education

Bachelor of Arts - German & Spanish

University College Dublin
09.2020

Skills

  • Root Cause Analysis
  • Preventive Actions
  • Effective communication and team collaboration
  • Quality Metrics
  • Complex policy understanding and implementation
  • Leadership and Coaching

Languages

English, Russian
Native language
German
Advanced
C1
Spanish
Intermediate
B1

Accomplishments

  • Completed a Technology
    Quotient (TQ) training course
    with Accenture.
  • Completed a Coaching and
    Leadership course with
    Accenture.
  • Received high praise and recognition from management and team leads.
  • Met and maintained KPI targets on all occasions.

Timeline

Ads Quality Specialist

TikTok
04.2022 - Current

Senior Analyst

Accenture
09.2021 - 03.2022

Platform Experience New Associate

Accenture
05.2020 - 09.2021

Bachelor of Arts - German & Spanish

University College Dublin
Alice Lozova