ALICE FLOWER
Daventry,Northamptonshire
Summary
Dependable transportation specialist with extensive experience across ROC managing a wide range of projects. Demonstrates first-class leadership, coordination and negotiation abilities. Consistently exceeds quality and cost targets for maximised site efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transportation logistics manager
Amazon
Leicester
01.2024 - Current
- Coordinated with supply chain partners to ensure timely deliveries.
- Implemented environmental strategies, reducing carbon footprint of transport activities.
- Monitored transport costs to identify areas of potential savings.
- Led a team of logistics personnel, fostering teamwork and high-performance culture.
- Defined KPI targets to maintain solid standards of work across EU and North American teams.
- Boosted department efficiency by streamlining operational processes.
- Coordinated cross-departmental collaboration for improved workflow.
- Led performance reviews, identified areas for improvement.
- Analysed existing processes to identify areas needing improvement.
- Conducted regular staff training sessions to improve skill sets and performance levels.
- Developed comprehensive training materials to enhance team performance.
- Oversaw the creation of personal development plans, encouraging continuous professional growth amongst staff members.
Transportation Specialist
Amazon ROC
Daventry, United Kingdom
08.2020 - 03.2025
- Minimised deviation from cost parameters through performance and budget monitoring
- Sourced and allocated cost-efficient resources to meet construction constraints
- Prepared accurate project cost estimates, schedules and specifications
- Resolved project challenges through in-depth analysis and stakeholder consultation
- Prevented project delays through carefully considered risk and feasibility assessments
- Ensured faultless customer satisfaction through impeccable efficiency and accuracy throughout day to day tasks
- Used outstanding communication and persuasion techniques to negotiate cost-effective prices
- Regularly monitored and tracked customer impacting shipments to ensure timely delivery and completion in line with job specifications
- Evaluated individual knowledge of new hires skills and strengths, and proactively worked on improving key areas
- Planned cohesive training schedules to drive team performance
- Established positive team culture by building inclusive and supportive environment
Service Consultant
Wollaston BMW
Northampton, United Kingdom
12.2016 - 08.2020
- Provide consistent and accurate flow of information between our customers, workshop and the manufacture
- Review cases were I believe the manufacture or retailer could offer further support to our customers
- Provide training for new team members
- Manage and support a small team
- Achieve monthly sales and performance metrics
- Up-sell a rage of goods including new vehicles
- Tracking customer satisfaction, resolve complaints and look to improve the customers overall experience
Logistics Coordinator
Ford UK
Daventry, United Kingdom
03.2016 - 12.2016
- Liaised with customers to provide order updates and confirm delivery dates and requirements
- Monitored orders, identifying and communicating status or delays to internal and external stakeholders
- Logged and communicated shipment data to suppliers, manufacturing and sales teams
- Analysed and reconciled stock differences using [Software] for consistent stock alignment
- Oversaw recording and timely dispatch of loads
- Supported data accuracy for all systems and documentation required for import and export compliance
- Optimised vehicle utilisation and cost-effectiveness in line with company targets
Customer Service Advisor
Ford UK
Daventry, United Kingdom
06.2015 - 03.2016
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Established positive relationships with clients by going extra mile to build rapport
- Recorded and processed customer data accurately
- Scheduled customer appointments and sent reminders to maintain active schedule
- Registered and updated accurate customer information on database
- Adhered strictly to policies and procedures for continued company compliance
- Managed high-volume customer queries simultaneously through effective multitasking
- Offered prompt solutions to maintain customer satisfaction
Customer Assistant
Dorothy Perkins
Daventry, United Kingdom
04.2014 - 06.2015
- Maintained sales floor stock levels through consistent monitoring and regular replenishments
- Managed customer complaints with prompt, mutually beneficial resolutions
- Created attractive visual merchandising and shop window displays
- Performed daily opening and closing functions and inventory management
- Handled cash and card payments with accuracy
- Liaised with team to develop strategies in improving customer service
- Provided fast checkout service with high levels of customer care and transaction speed
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards
Education
GCSEs - English, Mathematics, Science
Daventry William Parker
Art, Hair Dressing
Daventry College
Northampton, Northamptonshirecustomer service accreditation
BMW UK
Skills
- Project Management
- Cost Monitoring
- Resource Allocation
- Project Cost Estimation
- Risk Assessment
- Customer Satisfaction
- Communication
- Negotiation
- Shipment Tracking
- Training
- Coaching
- Team Building
- Logistics
- Transportation
- Sales
- Data Analysis
- Inventory Management
- Escalations
- Teamwork
- Problem Solving
- Motivation
- Leadership
- Confidence
- Analytical Skills
- Resilience
- Organization Skills
Certification
Distinction Customer service accreditation from BMW
Timeline
Transportation logistics manager
Amazon
01.2024 - Current
Transportation Specialist
Amazon ROC
08.2020 - 03.2025
Service Consultant
Wollaston BMW
12.2016 - 08.2020
Logistics Coordinator
Ford UK
03.2016 - 12.2016
Customer Service Advisor
Ford UK
06.2015 - 03.2016
Customer Assistant
Dorothy Perkins
04.2014 - 06.2015
customer service accreditation
BMW UK
GCSEs - English, Mathematics, Science
Daventry William Parker
Art, Hair Dressing
Daventry College
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